Patient Service Advisor
6 months ago
CORE DUTIES Answer telephone promptly, diverting calls, taking messages and answering enquiries as appropriate. Follow up messages to their conclusion, leaving adequate information for other staff regarding unsolved or urgent problems. Receive patients and visitors. Maintain smooth flow of patients to surgeries and clinics.
Make sure that patients are not overlooked this means watching the waiting room areas and flow of patients. Make patient appointments for GPs, nurses and other clinics, according to current schedules and procedures. Handle requests for repeat prescriptions, prepare these for doctors to approve, sign and re-authorise. Take requests for home visits, prepare records and prescriptions, allocate to doctors, contact duty doctor with any late calls and enter re-visits on SystmOne.
Prepare paperwork and any records required for surgeries according to current needs. Scan and attach patient letters to computer records. File records, letters and reports accurately, following action indicated. Enter electronic data as appropriate to general and specific duties.
Tidy incoming records to facilitate medical summarising and medical report work. Prepare GP rooms for surgeries. Tidy and air waiting room, consulting and examination rooms after each session. Record petty cash used and give receipts for cash payments taken.
Put into operation new procedures as discussed at team meetings. Co-operate with other team members in their specific duties, maintaining good communication at all times. Attend and participate in monthly educational afternoons, making rota adjustments as necessary. Keep office and reception areas tidy, follow-up any outstanding tasks that become apparent.
Make tea and coffee as required. Other duties as may become necessary as the practice changes.
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