Customer Service Advisor
7 months ago
My manufacturing client based in Halifax are looking for an customer service advisor to join their team within their purpose-built office.
The role will involve but will not be limited to.
- Handling incoming enquiries from customers about their products
- Generating quotes, sales orders and purchase orders and processing these
- Updating the system with all relevant billing and customer information
- Stock and quantity checking across several sites the client has
- Liaising with various production and sales departments
- Arranging meetings with sales advisors to visit customers
- Calling through previous and lapsed customers to try and regain their business
- Keeping up to date with company products and services
- Telephone based customer service skills - minimum 2 years
- Excellent telephone and verbal communication skills
- Experience working within a fast paced production, manufacturing or engineering company would be a distinct advantage
- Experience using a CRM or SAP based system
- Proficient Microsoft office user
- Strong listening and negotiation skills
The working hours are Monday - Friday 8.45am - 5pm, office on outskirts of Halifax city centre but on good public transport links, and has a free on site personal car park too.
In return my client is offering a starting salary between £22,500 - £24,000 inclusive of yearly performance bonus, company events, company pension, Cycle to work scheme, discounted or free food, life insurance, free onsite parking, employee referral programs, sick pay and various wellness programs.
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£24,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Transport links
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
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