Driver Line Executive
1 day ago
Do you enjoy being on the phone? Are you passionate about phenomenal customer experiences? Want to help customers on their journey to carbon-free motoring?
If your answer is 'yes' to all of these, keep reading.
**Want to know a little about us?**
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.
**What does the role involve?**
As a Driver Helpline Advisor, you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. Working as part of a brand new team, you'll be taking calls from company car drivers and assisting them with a variety of queries and requests.
No industry experience? Don't worry, you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. Once you've completed your 3-week induction in our Trowbridge office, you'll be able to work from home 3-4 days a week. You'll be working 37.5 hours per week, Monday to Friday between 7am and 7pm, with opportunities to earn double time for occasional bank holiday cover.
**Some of your key duties will include**:
- Liaising with specialist teams where needed
**What are we looking for?**
You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.
Also, we're looking for the following:
- Friendly and helpful telephone manner
- Good written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Able to work on your initiative
**What can we offer you?**
At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
**What's the next step?**
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
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