Customer Service Advisor Skewen
3 weeks ago
Hours: 24 to 32 hours a week, flexibility required to work shift patterns between the hours of 7:30am to 8pm and operating over a 4 or 5 days a week. Available to work weekends. Skewen or LLandarcy.
- Development and progression opportunities
- Weekly pay
- Holiday Days
Who are we:
Direct Nursing Services Ltd is a leading provider of health and social care staffing to the South Mid and West Wales UK Healthcare sectors.
We support NHS Trusts and private healthcare sector providers by placing expert and compliant nurses, health care permanent and temporary roles.
We have exciting new opportunities for a Customer service advisors to join our Operations Team, placing qualified nurses and Health Careres into temporary bookings within the NHS and private healthcare organisations.
- Computer skills are essential
- To assist in carrying out the day-to-day operation of the flexible staffing system, including the placement of nurses and Health Care workers into health care assignments throughout South, Mid and West Wales.
- To liaise as appropriate with Health Care Professionals in a calm, courteous and profession manner.
- Ensuring responses are maintained in an appropriate time period to fill bookings as quickly as possible
- To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team.
- Ensuring our customers and members receive excellent customer service
Our members are the key to our success so you'll play a significant role in keeping them happy and driving our vision
- Ensuring messages and complaints are forwarded to the appropriate person’s
We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep both happy.
This is predominantly a phone-based role so you’ll need to be comfortable speaking on the phone. Our sector can be quite fast-paced; there is a lot to learn, so it’s a huge plus if you’re a quick learner and able to retain a wealth of information.
Previous Customer Service or health Care knowledge experience is not essential.
Salary is depending on work experience.
**Job Type**: Part-time
**Salary**: From £10.75 per hour
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability
Work Location: One location
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