Customer Service Aftersales
1 month ago
Do you possess
- Confidence on the phone, with the ability to proactively resolve Aftersales queries and complaints.
- Drive, and the ability to work on your own initiative and under pressure. - Excellent spoken and written communication skills.
- Good organisational and planning skills. I
if so, then are you able to
- Liaise with the customer as to the nature of the problem, looking for the best available outcome, discussing options within the warranty guidelines.
If so....
- Work within a dynamic environment
- Customer Service or Complaints telesales experience is desirable but not essential, and you will be given on the job training and support, ensuring that you maximise your potential within the role.
- Effective problem solving and outcome resolution skills are essential.
- Interest in the kitchen Industry is desirable but not essential, any previous technical experience would be an advantage. Most of all we’re looking for someone with a real desire to help the customers that we engage with, to provide the best outcome when things go wrong and ensure the focus is a positive resolution.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Neath: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
Work Location: One location
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