Customer Service Advisor

4 weeks ago


Neath, United Kingdom Crooton Full time

**Customer Service Advisor**

**Location: Neath, County Borough, Wales (Hybrid Working)**

**Salary: £21,000- £25,000 depending on experience + great benefits**

**Working Hours: 09:00- 17:00 (occasional weekends)**

**Are you a motivated & helpful person with a passion for providing exceptional customer service?**

If yes, then we would love to hear from you crooton is looking for amazing people to join a market-leading UK LPG Supplier as a Customer Service Advisor based in Neath. This role will include both office and home working.

**Benefits**
- 25 days annual leave
- Excellent company pension scheme
- 4.5% within the first 2 years, 7.5% after 2-year service
- Bank holidays, Saturdays, Sundays, and any overtime will be paid at time and a half
- On-call cover will include a £10 evening payment or £35 for a full day.
- Free eye tests
- Christmas Day, Boxing Day, and New Year’s Day are paid at double time
- Holiday purchase scheme up to 5 days per year
- Private medical insurance
- Various company discounts
- Employee discount brand-owned product
- Long service awards

As a “Customer Service Advisor” you will be responsible for providing each customer with the excellent service that our client is known for, focusing on creating a better world, a better company, and a more fulfilling future.

**Key Responsibilities will include**:

- Working up to 6 days a week and including on-call rota
- Maintain accurate records by logging and tracking calls in the CRM Systems, ensuring all relevant systems are kept up to date
- Answer Inbound calls in a professional manner, making outbound calls
- Capture, maintain, and ensure the quality and safety of customer data in line with GDPR
- Identify, and highlight any service-related issues
- Provide a smooth administrative transition for domestic customers, looking to either switch into or away from our client as their LPG supplier
- Liaise with various parts of the business and as part of the overall customer service provided by our team, those calls are in an overflow capacity and during business customer statement periods.
- Take every opportunity to promote our client service and products.
- Resolve customer complaints within given parameters, and provide possible solutions
- Previous experience working in a high-volume call centre/ environment
- Excellent communication skills and display effective written and verbal skills
- Highly motivated individual with the ability to self-manage, able to work as a team member
- Excellent interpersonal skills, a professional telephone manner, and a positive “can do” attitude, be PC literate and possess quick and accurate keyboard/ VDU skills
- Deliver and maintain team performance targets
- Be well-organised and able to work under pressure
- Have a good IT knowledge
- Able to work in an environment of high-volume calls

**CTNPO2021**

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

Schedule:

- Weekend availability

Work Location: One location

Application deadline: 10/01/2023
Reference ID: CTNPO2021



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