Contact Centre Advisor

**Job no**: 507340

**Work type**: FTC / Temporary

**Location**: Neath

**Categories**: Operations

**Contact Centre Advisor (FTC until June 2025)**

**£22,720 to £23,500 With Excellent Benefits**
- Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

**Hours of work**:
Weekly Rotational Shift Pattern:
1. 0800-1630

2. 0930-1800

3. 1130-2000

Working 1 Saturday morning (09.00-13.00) in 4

**Key responsibilities will include**:

- Undertake an initial on the spot risk assessment and make quick decision to resolve a call
- Work to set quality standards, targets and service levels
- Maintain accurate records by logging and tracking all calls in the CRM system
- Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
- Delivering and maintaining team performance targets

**As such we would like you to have/be**:

- Have excellent communication and interpersonal skills
- Have a strong sense of ownership
- Be well organized and able to work in a busy fast paced environment
- Have excellent attention to detail
- Good IT skills
- To be considered for the above opportunity you must be eligible to live and work in the UK._

**Advertised**: 16 Feb 2024 GMT Standard Time
**Applications close**: 01 Mar 2024 GMT Standard Time