Curated Aberdeen Market Retail Supervisor

2 weeks ago


Aberdeen, United Kingdom Charlie House Full time

Charlie House is a locally based children’s charity which engages in activities and projects to support children with life-limiting and life-threatening conditions, and their families, in North-east Scotland.

The Curated Market is based within the Bon Accord Shopping Centre and 100% of profits made from the market, support the work of Charlie House. We are looking for a part time Retail Supervisor to strengthen our existing team. Working hours are between 15 hours per week and 22.5 hours per week, over 2 or 3 days per week, Friday to Sunday. As well as supervising the Curated Market, which will consist of external stall holders and volunteers, you will play a key role in sharing the Charlie House story with customers, and how their purchase makes a real difference to local families.

**Role purpose**

To ensure all customers and stall holders receive the best experience when visiting the Curated Aberdeen Market, in a friendly and welcoming environment.

You will meet and greet customers, always representing and promoting the Curated Aberdeen Market and Charlie House in a professional manner.

**Responsibilities**
- Key holder to open the business unit and work with the volunteers on the Charlie House stand
- Liaising with external market stall holders
- Feedback back updates from market stall holders or customers to line manager
- Prioritise customer service, engagement and appropriately resolve any stallholder or customer queries
- Supervise Volunteers
- Support in other Charlie House retail/cafe venues when required

**Desired experience**
- Retail Experience /Customer Facing Experience
- Computer literate with good Excel/Word understanding
- Ability to prioritise workload
- Cash Handling

**Essential skills & abilities**
- A flexible and can do attitude
- Ability to communicate clearly
- Efficient and reliable
- Ability to work within a team
- Commitment to provide great customer service and aim to exceed customers’ expectations

**Job Type**: Part-time

Pay: £11.94 per hour

Expected hours: 15 - 22.5 per week

Schedule:

- Every weekend

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 31/05/2024



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