Senior Customer Insight Executive

2 weeks ago

Basingstoke, United Kingdom The AA Full time

**Company description**:
**Location: Basingstoke (Hybrid)**
**Employment Type: Full Time, Permanent**

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as **Senior Customer Insight Executive**,** you’ll play a key part to our success and join us on this exciting motoring journey.

**This is the job**:
Advance your career as our **Senior Customer Insight Executive**. This pivotal role will assist the Senior Customer Insight Manager in executing comprehensive customer insight initiatives. You will be instrumental in every phase of the research process, from identifying stakeholder requirements to presenting insightful debriefs.

**What will I be doing?**:

- **Engage in the research process**, from identifying stakeholder needs to delivering the final insights.
- **Lead research projects**, leveraging both in-house capabilities and external agency expertise as needed.
- **Contribute to ongoing brand tracking**, managing all aspects from survey design to insightful data visualisation.
- **Collaborate with trusted research partners** to support product and service strategy development.
- **Support internal teams** with customer insight projects, ensuring their needs are met effectively.
- **Manage the Research & Insights Hub**, enhancing the knowledge base for easy business access to insights.
- **Advocate for the customer**, proactively sharing insights to shape the business direction.

**What do I need?**:
**Capability, Knowledge and Experience**:

- **In-depth knowledge **of research lifecycle
- **Proficiency in quantitative research**, encompassing questionnaire design to in-depth data analysis
- **Expertise in qualitative research**, from crafting excellent discussion guides to moderating sessions and extracting key insights
- **Exceptional ability **to create compelling, structured, and well-presented stakeholder documents
- **Proven stakeholder management**with excellent verbal and written communication skills
- **Adept at managing multiple projects **with confidence

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

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