Customer Service Officer

7 months ago


Salford, United Kingdom Shoalter Automation (UK) Ltd Full time

**Customer Service Officer (Cantonese Speaking)**
MediaCityUK, M50
£25,000
37.5 Hours Per week
08:00 - 16:00

Shoalter Automation (UK) Ltd is recruiting on behalf of our sister company, Offbeat Technology Limited.

Offbeat Technology Limited, a dynamic subsidiary, wholly owned by HKTV Group and sister company to Shoalter Automation (UK) Ltd, has recently launched a brand new social commerce platform - Everuts. Our aim is to eliminate barriers and simplify the process of selling around the world. We’re fostering a strong start-up culture with a flexible and informal working environment, and we need you to be part of our growth story

We are currently seeking a self-motivated, energetic, and passionate Customer Service Officer to join our team. If you are detail-oriented, a master at multi-tasking, and have an interest in e-commerce and social trends, this could be your next career move

**Customer Service Officer Role & Responsibilities**
- Deliver excellent service in consulting solutions and improve customers’ satisfaction level
- Provide proactive follow up and quality services
- Work closely with internal parties to ensure timely, efficient and effective service to customers
- Support special, ad hoc projects to ensure the whole team runs smoothly

**Customer Service Officer Requirements & Qualifications**
- Post-secondary education or above with a minimum of 1 year customer service experience preferred
- Good command of both spoken and written Cantonese and English
- Mandarin is an advantage
- Excellent interpersonal and communications skills, with strong team spirit
- Excellent service manner, responsible, punctual, self-motivated, positive thinking and willing to work under pressure
- 5 days per week, Monday to Friday

Offbeat Technology Limited values the individuality of every team member and encourages diversity. We strongly believe that our team's passion and dedication are the driving forces behind Everuts' future success.

If you’re excited about the chance to shape the future of e-commerce and are eager to be part of a company that encourages innovation and creativity, we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Salford



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