Customer Services Assistant
6 months ago
**Customer Services Assistant**
**We provide competitive and dependable logistics solutions across the UK, and that’s how we’ve become the South East’s largest regional FORS Silver approved carrier.**
**NB: This role will be on a rotational shift basis with shift times of 6am to 3pm, 8am to 5pm, and 11am to 8pm. Plus rostered Saturdays.**
**Responsibilities of Role**:
- Data Input of all outbound pallet information
- Dealing with customer queries and complaints effectively daily, ensuring excellent service at all times.
- To Issue collections to relevant collecting depot
- Dealing with drivers queries appropriately, and ensuring drivers collections and deliveries are completed to schedule
- Generate quotes for both new and existing customers
- To develop and maintain positive customer relationships
- Prepare administration within set timeframes for trunks to run to schedule
- Manage key customer accounts, including overseeing insurance, returns, delivery times and standards
- Adhere to health and safety policy, and other requirements relating to care of equipment
**Requirements of Role**
- Must have a positive, can do attitude
- Ability to work under pressure and tight deadlines
- Excellent customer service skills
- Strong Microsoft office skills
- Fluent in English both verbally and in writing
- Flexibility is essential due to the nature of the business
**Salary and Benefits**:
- Working hours, rotating shifts, Mon - Fri 6am - 3pm / 8am - 5pm / 11am - 8pm; plus, rostered Saturdays.
- Salary of £24,000 per annum.
- Weekday overtime rates of 1.25 hours.
- Overtime rates for Saturdays at 1.50hours
- 3% Pension Contribution
- £500 refer a friend scheme
- Employee Assistance Programme and Yearly Health MOT’s
- 28 days annual leave, including bank holidays, rising yearly up to the maximum of 34
- Training across various skills.
Pay: From £24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
**Experience**:
- Logistics: 1 year (required)
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Customer Service Assistant
4 weeks ago
Crawley, United Kingdom Lloyd Recruitment Services Ltd Full timeCustomer Service Assistant Are you looking for your next opportunity in customer service? Do you have a strong background in handling inbound communications via email and phone in a customer-focused environment? Join a growing team as a Customer Service Assistant, where you will engage with an established customer base to resolve queries, update records, and...
-
Customer Service Assistant
1 month ago
Crawley, United Kingdom CV-Library Full timeCustomer Service Assistant Are you looking for your next opportunity in customer service? Do you have a strong background in handling inbound communications via email and phone in a customer-focused environment? Join a growing team as a Customer Service Assistant, where you will engage with an established customer base to resolve queries, update records,...
-
Customer Service Assistant
5 days ago
Crawley, United Kingdom Search Consultancy Full timeCustomer Service Assistant Crawley £21,500 Duties and responsibilities: - General administrative tasks. - Telephone collections and general enquiries - Handling incoming calls **Requirements**: - Work well under pressure - Adhere to SRA and FCA rules - Be driven and positive - 2 years experience within customer service
-
Customer Services Assistant
4 days ago
Crawley, United Kingdom The Range Full time**Customer Service Assistant - Part Time** As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. In this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience. In this role you will be the face of The...
-
Customer Service Assistant
6 months ago
Crawley, United Kingdom Talented People Full timeTalented People are currently working with an extremely reputable client and looking to recruit Customer Service Assistant based in Crawley. If you are looking to get into an office role or looking for a new challenge then this is the role for you. The role will be to provide support to the Operations team, managing customer orders, resolving customer...
-
Customer Service Assistant
7 months ago
Crawley, United Kingdom EEZEHAUL Full time_**It's not about the money, money, money **_ They’re the words from the Jessie J song and we think she’s right. At Eezehaul, whilst we pay a **competitive salary** for our roles, what sets us apart from our competitors is the other benefits we provide including: - **Training** - continuous professional development - keeping you compliant or taking you...
-
Customer Service Advisor Temporary
6 months ago
Crawley, United Kingdom First Recruitment Services Full timePosition: Customer Service Advisor - Salary: £14.97 - Location: Crawley - Hours: Monday - Friday - 8am - 5pm - Job Type: Temporary - 4 months This is a temporary full time position working as a Customer Service Advisor we are looking for someone with exceptional organisational skills and experience using the Microsoft suite. Daily responsibilities: -...
-
Customer Service Advisor
4 days ago
Crawley, United Kingdom First Recruitment Services Limited Full time**Key Duties**: - Handle Inbound enquires/queries from customers and to resolve accordingly as 1st line support. If unable to resolve, then to be able to instruct and communicate effectively issues and information to other personnel. - Take overflow queries & help in other areas taking a flexible & proactive approach to ensure the efficiency of the customer...
-
Customer Service Advisor
4 days ago
Crawley, United Kingdom FHR Airport Services Ltd Full timeWe are an agent for airport related services across the UK, including airport parking, airport hotels and lounges, with a reputation for high level customer service. We are looking for an enthusiastic person to join us 2-3 full days a week, (one of which will always be will be a Monday) working 9am - 5.30pm, in our small friendly company, based in the...
-
Customer Service
6 days ago
Crawley, United Kingdom Pertemps SSDC - DDT Full time**Customer Service** We are looking for a dedicated Customer Service Assistant to join a dynamic team working for a world-famous retailer inside Gatwick Airport. A fun working environment, plenty of room for progression and perks such as discounts are all on offer for the rightindividuals. We can offer a range of working patterns, both full time and part...
-
Customer Service Operations Manager
4 weeks ago
Crawley, West Sussex, United Kingdom First Recruitment Services Full timeAt First Recruitment Services, we are seeking a skilled Customer Service Operations Manager to join our team on a temporary maternity cover basis. The successful candidate will work 40 hours per week, Monday – Friday, with a competitive hourly rate of £97.Job Description:Key Responsibilities:Deliver high standard customer service throughout all...
-
Customer Service Assistant/ Supervisor
7 months ago
Crawley, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 35 (5x shifts) Hourly rate: £11.70 - £12.20 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Delivery Station Customer Service Associate
7 months ago
Crawley, United Kingdom Amazon UK Services Ltd. Full time**What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm -**What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards to...
-
Senior Customer Service Advisor
7 days ago
Crawley, United Kingdom Lloyd Recruitment Services Ltd Full timeLloyd Recruitment Services are pleased to be working with an independent, family run business based in Crawley who are currently looking for a Senior Customer Service Advisor who will help manage the ordering process. As the Senior Customer Service Advisor, you will be responsible for speaking with customers and 3rd parties to ensure orders are completed in...
-
Kickstart: Customer Service Assistant
7 days ago
Crawley, United Kingdom Wilko Full time**Kickstart: Customer Service Assistant - Support Assistant**: Hourly Rate** Under 23 £8.46 per hour, 23 and over £9.00 per hour **Location** Crawley **Contract Type** Temporary **Contracted Hours** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get...
-
High Volume Customer Service Advisor
4 weeks ago
Crawley, West Sussex, United Kingdom First Recruitment Services Full timeFirst Recruitment Services is looking for a dedicated High Volume Customer Service Advisor to join our team on a temporary maternity cover basis. The ideal candidate will be responsible for managing high volumes of calls, providing exceptional customer service, and working closely with our team.Important Requirements:Essential Qualifications:Proven...
-
Customer Service Events Assistant Apprentice
4 days ago
Crawley, United Kingdom Clearline Recruitmentment Ltd Full time**Job Title: Customer Service Events Assistant Apprentice** **Location: Crawley** **Salary: From £9,379 per annum (Negotiable)** **Full time: Monday - Friday, 9am - 5pm** Our client is in the catering equipment hiring business and is looking for a Customer Service Events Assistant Apprentice to join their busy team based in Crawley. This is an exciting...
-
Customer Service Expertise
3 weeks ago
Crawley, West Sussex, United Kingdom Specsavers Full timeAbout the Role:As an Optical Assistant at Specsavers, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for all customers.Key Responsibilities:Welcome customers into the store and provide assistance with frame selectionUse the latest equipment to perform general eye checksBook eye tests and...
-
Crawley, United Kingdom TN Recruits Full time(NO EXPERIENCE REQUIRED) Digital Customer Service Assistant, Crawley Based £22,000 This is a unique opportunity to join a Luxury Car Group in A Digital Customer Service capacity. An exciting role, offering flexibility in the form of hybrid working. - £19,000 - £22,000 - Flexibility in terms of working hours (see below for more details) - 25 Days Holiday...
-
Crawley, United Kingdom TN Recruits Full time(NO EXPERIENCE REQUIRED) Digital Customer Service Assistant, Crawley Based - Hybrid options This is a unique opportunity to join a Luxury Car Group in A Digital Customer Service capacity. An exciting role, offering flexibility and the chance to work remotely, with part and full time options available. - £9-£11 per hour - Hybrid working options - On a rota...