New Business Team Leader

4 months ago

Isle of Man, United Kingdom Nedbank Private Wealth Full time

**New Business Team Leader**:
We having an exciting opportunity to join a well established team. We are looking for an experienced Team Leader to support a busy team primarily involved in the account opening process, ongoing account maintenance, data integrity and anti-money laundering regulations. Particular emphasis is placed on high quality and productive client service to internal and external clients, being focused on corporate, team and personal objectives.

**Who are we?**

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, together with trustee and corporate services to both business and private clients worldwide.

At Nedbank Private Wealth, we value the 6Cs, which are the behaviours we encourage in all of our employees: Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

**Role Specific Details**
- Day to day management of your team members
- Manage holiday rotas and staffing ensuring appropriate cover is in place
- Plan and organise training and development for your team - ensuring training records are kept up to date
- Sign off for some essential business tasks may be required from time to time
- Provide excellent client service to internal clients by ensuring all work requests are executed efficiently, accurately and in a professional manner
- Use of 3rd party systems to check KYC, CDD and sanctions.
- Interact with internal stakeholders to ensure the correct information and documentation is provided in order to execute client instructions.
- Contribute a high quality of service to clients. Dedicated to meeting (or exceeding) the expectations of internal and external clients.
- Communicate and take ownership to expedite solutions quickly and effectively.
- Make capable and effective decisions and escalate problems within agreed timescales.
- Undertake a range of administrative tasks needed in a back office team.
- Take responsibility for own continuous personal development as well as the development of your team members, in line with agreed annual performance and objectives.
- Manage and participate in project work needed for business improvement.
- Monitor and manage workloads and resource of the New Business Teams ensuring appropriate cover is in place at all times.
- Focus on an efficiencies and constantly strive to improve turnaround times.
- Conduct regular 1:1 meetings, Interim appraisals and End of year appraisals with team members - with particular emphasis on development and improvements in quality.
- Assist Senior Executive to investigate issues raised in Compliance Reviews
- Ensure procedures within your team are up to date
- Block / unblock accounts where necessary
- Ensure daily statistics are kept up to date
- Report monthly statistics to the Head of Banking Operations
- Ensure team Quality spreadsheet is kept up to date and used to improve quality within your team
- Ensure any supporting spreadsheets are kept up to date - Clean / Unclean, Account Number register etc.
- Arrange system testing / sign off of testing where necessary
- Maintain a working knowledge of all tasks in your business area
- Deputise for Banking Operations / New Business Senior Executive

**Technical Skills and Experience**
- Have at least 3 years working knowledge in a similar role
- An effective and dynamic approach to team leadership is essential and a sound understanding of Personal & Corporate AML, CDD and EDD requirements needed for account opening and ongoing client changes would be preferable
- The provision of a quality service to internal and external clients.
- Effective time management skills, capable of meeting challenging deadlines, striving to improve turnaround times.
- Ability to provide excellent client service to internal and external clients, executing all requests efficiently, accurately and in a professional manner to enhance client experience.
- Excellent interpersonal, organisation and communication skills used to build strong team values and high moral
- Ability to deal with all administrative duties within agreed timescales, paying particular attention to fine detail and identifying efficiency gains to improve service standards.
- Up to date knowledge of commercial changes in the Financial Sector and ability to communicate information ensuring successful staff & client relations
- Proactively cross skill to ensure support and commitment is given to the wider teams to meet and exceed client expectations.
- Ability to work under pressure and meet deadlines with a high degree of accuracy

**Life at Nedbank**

We recognise that our people are our most asset; they are at the centre of the company. We recruit individuals who share our dedication, drive and commitment to client service.

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