Team Leader
6 months ago
**Short Description**
To assist the Client Services Manager with the effective running of the team. Supporting and developing team members to collectively aid a high-performance culture.
**Job Details**:
To assist the Client Services Manager with the effective running of the team. Supporting and developing team members to collectively aid a high-performance culture.
**Key Tasks**:
- Facilitating a high-performance culture by own demonstration of the Utmost values in all aspects of the role.
- Supporting team members through regular performance check-in conversations. Utilising the check-in functionality through the relevant HR systems and focusing on forward looking development and feedback. Embedding a culture of recognition within the team, through honest and supportive conversation.
- Assisting the Client Services Manager with both poor performance and absence management conversations and processes.
- Support the Client Service Manager with the setting of objectives for team members, linking to team and business goals.
- Establishing training and development plans to support the skills development required at team and individual level
- Accountable for the co-ordination of the team’s activities through workflow management, escalating concerns and providing recommended solutions regarding any concerns re the meeting of agreed SLA’s. Communicating positively with the team in relation to the progress against targets to foster teamwork to achieve targets.
- Support the Client Services Manager through analysis of data from Ability6, quality results, and business volumes to recommend the required capacity planning within the team. Suggesting and co-ordinating identified efficiencies, including the realisation of online benefits, to aid optimal working.
- Monitoring the risk management within the team by identifying breaches and complaints within the team. Performing the required investigations and root cause analysis to identify the ongoing development required in the team to learn from and mitigate mistakes.
- Support the team manager in the area of recruitment within the team.
**Salary**: £25,000.00-£42,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Are you willing to relocate to the Isle of Man on a permanent basis?
- Do you need visa?
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