Store Manager

3 weeks ago


Beckenham, United Kingdom ecruit Full time

Salary: £30k per year
Reference: SM21

Store Manager - £30,000 per annum- Beckenham, BR3 1EN

The Role

Are you a natural-born leader with a sharp eye for detail? Do you have a knack for managing and motivating a team? If so, we want YOU to be our Store Manager

We are looking for an experienced and enthusiastic Store Manager who is ready to take on the challenge of leading the store to success. Our manager must be able to provide excellent customer service, manage the financial performance of the store, and ensure the smooth running of the store.

Toy retailing is a fast-paced and exciting field, and every day brings new challenges. We are looking for someone who is both a leader and a team player, and who can handle the pressure of a fast-paced environment.

Key Responsibilities:
The key responsibilities of a Store Manager include, but are not limited to:
Staffing

Recruiting, training, supervising and appraising staff.
Manage the staffing rota.
Approving holiday and sick leave requests.
Keeping HR systems up to date.
Motivating team to increase sales and ensure efficiencies.
Organising staff training sessions in conjunction with other branch managers (Covid protocols allowing).

Store Environment

Ensuring compliance with health and safety legislation.
Ensuring all areas of the branch are kept clean.
Preparing promotional and window displays.
Effective store merchandising.
Being innovative with the store layout.

Customers & promotion

Assisting customers and going the extra mile to provide excellent customer service.
Ensuring all web orders are processed promptly.
Dealing with customer queries and complaints.
Post regular items on social media.
Liaise with local schools and organisations to build relationships and JW reputation.
Dealing with all charitable requests.

Products

Stock control - managing slow/fast lines.
Delivery processing and returns and faulty items.

The Company

Just Williams is a family-run toy store with locations in East Dulwich and Beckenham. We first opened our doors in 2006.

We are proud to be winner of the Independent Toy Shop of the Year 2017 (and runner up 3 years previously). This is due to our dedicated, customer-focused teams and our distinct product line. We are constantly on the lookout for new and exciting toys, gadgets, and art kits, as well as ensuring that we have the latest must-haves.

The Person

The key skills and qualities of a Store Manager are:
Proven management experience.
Be positive and people focused.
Excellent communication and interpersonal skills.
Ability to work well under pressure.
Ability to motivate and inspire staff.
Ability to develop and implement marketing strategies.
Ability to work in a high SKU environment.

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