General Manager

2 weeks ago

Beckenham, Greater London, United Kingdom Massimo Dutti Full time
Key Responsibilities

COMMERCIAL CAPABILITYnStock Management and Salesn

  • To ensure that order and replenishment are done timely and effectivelyn
  • To ensure that the store is merchandised according to the best sellers and current trendsn
  • To ensure that the stockroom is organized efficientlynSales, Hours & Productivityn

Sales:
To use commercial information and product knowledge to drive sales and other activity in the store using the internal tools providedn

Sales:
To drive marketing initiatives and sales performancen

Hours:
To manage the budget of hours in the store effectivelyn

Rota:
To design the ideal rota to ensure you have people in the right place at the right timen

Productivity or cash/unit:
To meet the budget or to have all procedures in place to make it happen, monitoring and taking corrective actions when necessaryn

Competitors awareness:
To be aware, involved and create and manage relationships and / or do Competitor Shopping giving relevant feedback to appropriate parties such as product managers, regional managers and teamsnStores Procedures and Cost Controln

  • To meet the targets or to ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary, for all the following procedures:n
  • Security and Shrinkagen
  • Cash desk managementn
  • Administration managementn
  • Health and Safetyn
  • To control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs in line with Company budgetsnCustomer Servicen
  • To follow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store
People Management Proceduresn

  • To ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary for all the following proceduresn
  • Payroll and Payroll System (TGT, rotas)n

HR:
ER processesn

  • Recruitmentn
  • Learning & Development
LEADERSHIP CAPABILITYnRole Modeln

  • Please see Skills & Attitudes section belownCommunicationn
  • To have clear, timely and effective communication with Head Office, Product Managers, Brand Manager / HR Manager and with the store overall with the relevant follow-upsn
  • To manage conflict effectively respecting Company standardsnDeveloping Peoplen
  • To give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their teamn
  • To develop the team through performance reviews and Personal development plans with the relevant follow-upsn
  • To ensure that inductions and relevant training are carried out for all employeesn
  • To manage succession plans in the store (including Company development programs)n
  • To manage performance of the relevant employees and to coach them when needednExperience and Qualificationsn
  • Good knowledge of the Company, the brand and the store they are applying forn
  • Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)n
  • Passion for fashion, market, competitors and trend awarenessn
  • Proven ability to maximise profitability and drive salesn
  • Strong team management experiencen
  • Has lead a stable and consistent career
Skills and Attitudesn

  • Ability to lead by example, motivate and develop staffn
  • Shows logical and positive behaviours systematically and in line with Company standardsn
  • Self-motivated and ability to motivate othersn
  • Forward planning skillsn
  • Commercial awarenessn
  • Strong organisational and time management skillsn
  • Numerate and Articulaten
  • Schedules and executes multiple tasks simultaneously and in line with Company standardsn

Goal orientated:
to be oriented to carry out a good job and achieve or even exceed goalsn

  • Flexibility and problem solving abilityn
  • Examines and understands issues from a broad perspective and is able to think outside the boxn
  • Identifies problems and reacts accordinglyn
  • Uses initiative to seek proactive solutionsn
  • Reacts positively to change and encourages the same in othersn
  • Excellent communication (both verbal and written) and interpersonal skillsn
  • Takes ownership of self-developmentn
  • Endorses responsibility for their actions, behaviours and decisionsn
  • Ability to handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstancesn
  • Tenacious and resilientn
  • Ability to work autonomously and as part of a team

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