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Customer Service Advisor

4 months ago

Rotherham, United Kingdom Mattress Online Full time

Customer Service Advisor

**Salary: £20,124 pa**

**Company**:MattressOnline.co.uk Ltd

**Hours**:Monday to Friday, 9:30 am to 5:30 pm Rota’d weekends

**Location**:Rotherham S65 3SH

**Holiday Entitlement**:33 days holiday days

**Position**:Permanent

**As the Online bed retailer of the year, we are looking for someone to come and join our dynamic team. At MattressOnline.co.uk, we don’t just sell beds We are passionate about sleep and providing our loyal customers with excellent customer service. Are you a highly motivated individual? Are you Enthusiastic about your approach to work? Are you confident, outgoing, acting with integrity, with excellent interpersonal skills?**

**Are you a strong communicator, active listener, and articulate; with a passion for providing exceptional levels of customer service?**

**If so, we would love for you to join our growing team as a Customer Service Advisor to join our award-winning and market-leading company**

**The role**

Our customers mean the world to us; we believe that sleep should be simple, helping our customers and their families sleep well.

The role is varied and busy so you’ll need to be flexible, highly organised, and able to prioritise your workload effectively, you’ll need to be confident in your ability to do your job effectively and have the capacity to work independently using your own initiative.

As a strong team player, you’ll work closely with the customer service team, Customer Service Manager, and dispatch team who will be on hand to offer advice and support.

**Key Responsibilities**

Your main priorities will include:

- Communicating with a variety of people within the organisation and supply chain
- Processing warranty claims
- Problem-solving skills, fast thinking and decisive nature, confident with complaint resolution skills

Prioritise your workload effectively

Be confident in your ability to do your job effectively and have the capacity to work independently using your own initiative.
- General administration
- Excellent product knowledge (training will be given)

**Experience and skills**

Essential
- Previous customer service experience (preferably in a retail setting)
- Experience with Gmail, Google Docs, and Microsoft Office
- Exceptional attention to detail
- Able to organise and prioritise workload
- Enjoy being part of a team and contributing towards its success
- Ability to use initiative and think of new ideas

Desirable

We’d love you to have the following skills and experience. If you don’t, we still want to hear from you
- Some experience with Amazon Marketplace
- Some experience working with manufacturers warranties and returns administration
- This role requires knowledge of distance selling regulations
- Some experience in purchase ordering

**Benefits**
- 33 days holiday
- 9:30 am to 5:30 pm working day to help avoid rush hour traffic
- Comprehensive training and personal development
- Free on-site parking
- Friendly team and working environment
- Modern, air-conditioned office space
- Company pension
- Health Cash Plan
- Wellness programme
- Cycle to work scheme
- Employee discount
- Gym membership
- Staff discounts

Please note: our premises are not located on a public transport route.

**Job Types**: Full-time, Contract, Commission, Permanent

**Salary**: £20,124 /year

**Salary**: From £20,124.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location