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International Client Operations Executive

4 months ago

Bournemouth, United Kingdom Ceuta Healthcare Full time

Ceuta Group is a global consumer brand service organisation working with some of the most dynamic brands in Health & Personal Care, Food & Drink and Household Categories. Our 450+ employees across the Ceuta Group support every aspect of brand growth for our clients and customers. Ceuta Healthcare, the flagship company based in Bournemouth, was established over 25 years ago and continues to develop brands by offering key insights and category expertise to deliver great results consistently. We work across 100+ international markets and reach more than half a million pharmacies, work across 120 major chain retailers and manage products in over 3 million retail outlets globally. Our business model and bespoke approach make us an invaluable business partner, and talented people are integral for helping us achieve our goals.

Our International team currently have a vacancy for a Client Operations Executive. This is a full time, permanent position based in our Bournemouth Head Office and reporting to our International Business Controller. As Client Operations Executive you will be responsible for providing analytical and administrative support to the international team.
- Become an expert on Client terminology and processes.
- Update and maintain Client systems with all relevant information as required:

- Annual promotional plans and events
- Supporting documentation for each event
- Invoice tracking, approvals and linking to events in system
- Process and document all trade invoices ensuring that they are approved and meet client standards.
- Help resolve any invoice disputes
- Preparation for monthly finance audits to the clients
- Annual & monthly spend by market / brand / account reconciliations
- Provide support to international business analyst sales numbers and forecasts and produce weekly and monthly sales reports.
- Manage the Annual promotional spreadsheet, monitoring activity by market and account. Analyse and ensure the implementation of activity vs plan and implement measures to correct and maximise accuracy.
- Carry out regular monitoring and analysis of activity by individual market.
- Preparation and participation in client review meetings.
- Coordinate with Global marketing head - Global marketing assets, materials -including point of sale and samples for clients, customers and organising trade shows.
- Attend meetings as required as well as assisting with meeting presentations and taking minutes.
- To carry out any other reasonable task or tasks in connection with the job function, as requested by the Business unit head and commercial managers

The key competencies required for this role are:
**Career Experience**
- Minimum 1 years’ experience in a similar administrative and/or analytical position.
- Experience of working in a fast-paced commercial environment.

**Qualifications**
- Educated to A-level standard or equivalent
- Good standard of general education, including Maths and English

**Required Skills**:

- Strong analytical skills and the ability to identify trends and forecast accordingly.
- A methodical approach and an eye for detail in order to track spend, invoices and sales data to ensure accuracy in our reporting to the client.
- The ability to use excel to an advanced level in order to interpret sales data and recognise trends and discrepancies. The ability to investigate reasons for changes in data and understand the impact on the wider business.
- The ability to use Power Point to an intermediate level in order to help create compelling presentations for both customers and clients.
- The ability to use initiative and work autonomously in order to manage your own responsibilities ensuring that work is completed within set deadlines.
- The ability to proactively anticipate issues and solve them in a timely manner by investigating as appropriate and liaising with internal and external stakeholders.
- The ability to communicate effectively with internal colleagues and external clients, customers and suppliers.

**Package**:

- Competitive remuneration DOE
- 25 days basic holiday
- Life Assurance
- Contributory pension
- Healthcare Scheme
- Occupational sick pay after 6 months
- Reimbursed parking in central Bournemouth
- Free food on Friday's
- Access to our e-learning Academy to support your professional development

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: REQ000104