Operations Specialist

6 months ago


Belfast, United Kingdom Peak6 Full time

**WHO WE ARE**

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.

AFS has received a number of prestigious industry awards, including:

- 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
- 2021 Most Innovative Companies - presented by Fast Company
- 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

**ABOUT THIS ROLE**

**Job Title**: Operations Specialist - Investor Communications

**Location**: Belfast, UK

**Job Summary**:
The Investor Communications Operations Specialist will work with both internal stakeholders and clients to ensure delivery and accurate representation of regulatory and non-regulatory communications. They aid in the onboarding of new clients and provide supervisory oversight of communications. They help to ensure client branding and communications are clear and compliant. They will engage in daily processes and project-oriented work to make Apex Fintech Solutions a best in class solution for investor communications.

**We’re looking for someone who**:

- **_ Is passionate_**. You have a genuine passion for people and developing relationships
- **_ Is motivated_**. You’re driven to be the best. You challenge yourself by setting goals, crushing them, and helping your teammates do the same.
- **_ Is collaborative. _**You’re excited to work with others throughout the organization to help foster a superior work place and culture.
- **_ Wants to make an impact_**. You’re looking to do amazing work. You’re all about helping employees be happier at work and perform at a superior level.
- **_ Operates with integrity_**. You always conduct yourself with honesty and operate ethically. You say what you mean, and mean what you say.

What you’ll do all day:

- Client Service:

- Work with and offer assistance to internal and external stakeholders.
- Be responsible for ensuring that customer inquiries are completed in accordance with service level agreement guidelines.
- Supervisory oversight:

- On a daily basis review and complete supervisory oversight and provides updates to seniors and management.
- Ensures Investor Communications requests are processed while adhering to processing deadlines.
- Ensure that inquiries are responded to in a professional and timely manner and escalating issues to seniors and management.
- Familiar with communication regulations and industry standards that govern regulatory investor communications. Able to identify documentation/processing irregularities and outline corrective measures.
- Perform regular reconciliation to ensure compliance.

**A few reasons why you might love us**:

- **_ We’re a leader in the space. _**We’ve got an amazing track record of success and we foster ongoing innovation. So you get all the benefits of a proven, growing company, while enjoying a very entrepreneurial culture.
- **_ The team is really motivating_**. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too.
- **_ Your work will be immediately impactful._** You’ll be able to see your direct impact on our department. You won’t be just another cog in the wheel.

**And a few reasons why you may not like working for us**:

- **_ You don’t like change_**. This is not a job for someone who likes ‘predictable’. The market is dynamic which means the work is dynamic. It’s a fast-paced environment and you need to adapt to adapt accordingly. You won’t be bored.
- **_ You’re not the collaborative type_**. We work together to ensure the best possible solutions for our internal teams. If you’re looking to hide out and do your own thing, this might not be the right spot.
- **_ You like task singularity_**. You have to be able to multi-task. If you are single threaded and have to work on a task for start to finish, you may not like this role. We need someone who can switch gears smoothly while still juggling competing priorities.

The skills you’ll need to succeed:

- Bachelor degree or equivalent experience
- 3+ years transferable experience, preferred
- Industry experience, preferred
- Must be detail-oriented and focused on customer satisfaction.
- Basic to advanced knowledge



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