Contact Centre Trainer
4 weeks ago
Huntswood is looking for an experienced learning and development consultant with collections experience for a long-term contract based in Salford, Manchester.
Using you experience understanding of the collection process you will upskill existing and new collections agents with a new training syllabus that focuses more on supporting the customers during this difficult period. This covers forbearance tools, vulnerable customers and much more. Working alongside the clients SME you will support the delivery side of this programme training all the office-based agents.
**What Huntswood can offer you**:
- April or May 2023 start
- A long term contract
- Day rate negotiable dependent on experience
- A chance to gain experience in a **professional** and **challenging** environment, working for well-known organisations
- The chance to **build a relationship** with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
- **Umbrella only recruitment** - This is only available to individuals working via an Umbrella company, we can assist you with this
**The ideal Collections Trainer will have**:
- Experience delivering collections training to call agents, ideally in a financial services environment
- A good understanding of the consumer credit sector
- Knowledge of vulnerable customers, forbearance tools and consumer duty
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills
"It's not just about what we do, but the way we do it. And it's our values that make us special."
**Job Types**: Full-time, Permanent
**Salary**: £200.00-£350.00 per day
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Application question(s):
- Are you able to work full time from the Salford, Manchester site?
- Are you aware this role is payable via an umbrella company that we can assist you with?
**Experience**:
- Training: 1 year (required)
- Collections: 1 year (preferred)
- Contact Centre: 1 year (preferred)
Work Location: In person
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