Control Centre Operator

3 weeks ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

**Interview date**

03/04/2024

**Job overview**:
This is a rare opportunity to join our Care on Call team as a Control Centre Operator, offering integral support to both clients and staff alike, taking emergency calls and directing the relevant support and care to clients in need. The Control Centre Operator posts are a vital part of our service provision and applicants will need to be highly motivated and prepared to work in a busy environment where multi-tasking abilities are a must.

**Main duties of the job**:
The Control Centre Operators are responsible for taking a high volume of emergency calls to the control centre from Care on Call customers needing support in their own homes due to falls or medical emergencies, assessing support over the phone and allocating support as needed, sending mobile wardens to assist, ringing emergency services to attend, contacting family members where appropriate, and liaising with other health professionals when in the best interest of the customer.

You will be required to use a dedicated Answerlink system, answering calls and updating the client record with actions taken for each customer.

You will also be required to answer outside calls from members of the public and other professionals making enquiries to the service as well as daily admin tasks relevant to the service. There is a need to make routine calls to customers for a variety of reasons and you will be required to support mobile wardens and managers to maintain the efficient running of day to day tasks.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Essential**:
**Essential criteria**:

- Control Centre Operator experience
- Experience of dealing with emergency calls
- Good level of written and spoken English
- Ability to demonstrate excellent team work
- Good knowledge of IT systems
- Ability to prioritise and manage workload independently
- Knowledge of Trust values. Must be able to demonstrate an understanding of the values.

**Desirable criteria**:

- Good typing skills
- Experience in working in Adult Social Care and/or Healthcare
- Ability to remain calm in a busy environment
- Ability to multitask

**Essential**:
**Essential criteria**:

- Demonstrate an understanding of the Trust values

**Desirable criteria**:

- Demonstrate an understanding of the Trust values

**Employer certification / accreditation badges**:

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