Customer Service

7 months ago


Launceston, United Kingdom Sunray Fly Fish Full time

Customer Service Representative

**Duties**:

- Assist customers with product information, order status, and general inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints or issues in a professional and timely manner
- Upsell products or services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Royal Mail Click & Drop & Shopify.
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using customer service software and computer systems
- Ability to remain calm and professional in stressful situations
- Previous experience in a customer service role is preferred

We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual who enjoys helping others, we would love to hear from you

To apply, please submit your resume and cover letter detailing your relevant experience.

Pay: £12.00-£16.00 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Launceston: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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