Customer Service
7 months ago
Customer Service Representative
**Duties**:
- Assist customers with product information, order status, and general inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints or issues in a professional and timely manner
- Upsell products or services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
**Skills**:
- Royal Mail Click & Drop & Shopify.
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using customer service software and computer systems
- Ability to remain calm and professional in stressful situations
- Previous experience in a customer service role is preferred
We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual who enjoys helping others, we would love to hear from you
To apply, please submit your resume and cover letter detailing your relevant experience.
Pay: £12.00-£16.00 per hour
**Benefits**:
- Casual dress
- Free parking
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Launceston: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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