Service Advisor

3 days ago

Launceston, United Kingdom Smart Recruit Online Limited Full time

Are you a driven, enthusiastic and motivated **Service Advisor**? Do you thrive in a fast-paced environment? Can you deliver a 5 star customer experience? Would you like the opportunity to work for one of the South West's largest automotivedealership groups?

Due to operational need within our clients Service department in**Launceston**, they are looking for an additional experienced team member to provide our customers with exceptional and outstanding service.

**What can they offer you?**

In return for your hard work and commitment, you will be offered a competitive salary package and a range of benefits including:

- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays (pro rata for part-time)
- Family friendly policies
- Cycle to work scheme
- Refer a friend rewards
- Life assurance
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme

**What will I be responsible for?**
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of vehicle progress and ensuring vehicles are ready at the promised time
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
- Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
- Explaining invoices and taking payments via pdq machines
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work

**Could this be the ideal role for me?**

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. Our client are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with theirvalued customers and develop strong and open working relationships with the wider team. They insist on integrity and honest dealing.

**The Company**:
Our client have recently been acquired by Vertu Motors plc and have franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans representing a range of franchises including WesterlyBMW & MINI, Kastner Volvo, Truscotts Peugeot along with Jaguar Land Rover, Ferrari and Select Used Vehicles.

**This is a fantastic opportunity and ifyou feel you have the skills, aptitude and attitude to be one of our Service Advisors, we'd love to hear from you so please click APPLY now

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