Customer Service Operations Assistant

2 months ago


Birstall, United Kingdom The Pen Shop Full time

ROLE

We are a Family run online business, who values our customers and our team, as the lifeblood of the business.

We aim to deliver a great customer experience to all our Customers.

You must get a real buzz from helping Customers and go above and beyond whenever possible. A true Brand Ambassador for the Pen shop

RESPONSIBILITIES
- To accurately pick & pack Customer orders
- Engraving pens - Training provided
- Respond quickly to all customer enquiries, recognizing how important a speedy service is to our customers
- Investigate & solve customer’s problems, with a great “Can do” approach
- Identify ways to love and nurture our Customers

PERSONAL VALUES
- Organised, methodical & tidy
- Infectious and warm personality who people love to be around
- Confident, happy and has a natural way with people
- Loves to engage and interact with people
- Excellent communication skills, both verbally and written
- A great team player.
- Thrives under pressure with great problem solving skills
- Always sees the positive in everything
- Strong planning & organizational skills

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



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