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Customer Service Administrator

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Birstall, United Kingdom Kirkland Associates Full time

My client, who are a long standing expert in their market, are seeking a Customer Service Administrator to join their team, representing their brand and providing a high level of support to their valued, national customer base.   This is a full-time role working 37.5 hours per week, Mon - Fri 8am - 4:15pm.    Customer Service Administrator - The Role: Acting as a first point of contact you will be; Answering customer telephone calls and emails, maintaining a positive and can-do attitude at all times. Resolving queries in a timely manner, in a fast paced environment.  Recording queries and resolutions accurately on the internal system to allow us to monitor our performance.  Building strong relationships with suppliers Supporting Account Managers – communicating effectively to achieve excellence for our customers.  Customer Service Administrator - The Candidate: Working as part of a small and friendly team, you will bring positive energy and enthusiasm and have a genuine passion for providing excellent customer service.  We are looking for a candidate who wants to learn and has a curious mindset.  The successful candidate will have previous experience in a customer service environment and have excellent written and verbal communication skills along with the ability to work to deadlines.  An understanding of Microsoft packages and the ability to learn a new systems is important along with strong attention to detail.  This is a great opportunity to join a successful local business who can offer a friendly and supportive working environment.   INDC