Business Rates Officer

2 weeks ago


Lewisham, United Kingdom LTHT Staff Bank Full time

My client are looking for an experienced debt collector to assist with maximising their collection before year end.

**Main Purpose of the job**:
Responsible for the efficient and effective administration, collection and recovery of Business Rates owing to the Council in accordance with financial procedures and statutory regulations.To prepare cases and represent the Council at court.To providein-depth advice and information about Business Rates to customers as required. Assist with the management and monitoring of the Enforcement Agents and other collection agents.Maximise collection in accordance with Financial Procedures and statutory regulations.Provide a high standard of service to customers.

**Key Duties**:
1. Effectively respond to all enquiries received by letter, telephone, in person (where required) and electronically

3. Deal with difficult queries including complaints by correspondence, telephone, face to face (where required) and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.

4. Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures

5. Comply with procedures to maintain an accurate database, fulfil audit requirements, and meet / exceed internal & external accreditations.

6. Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.

7. Liaise with and instruct the Enforcement Agents and other relevant bodies i.e. Solicitors / Process
- Server, on the appropriate course of action to ensure effective revenue collection.Report to your manager on their performance.

8. Prepare cases relating to proceedings at the Magistrates Court, County Court and other courts as directed.

9. Provide a high standard of service with commitment to customer care and equal opportunities
- High level knowledge of Business Rates legislation
- High level knowledge of issues relating to debt recovery and enforcement
- High level knowledge of Court proceedings for the recovery of unpaid revenue
- Previous Experience in a similar role.

If this role sounds of interest to you, please apply.



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