Business Rates Officer

3 weeks ago

Lewisham, United Kingdom Omega Recruitment Group Full time

**Business Rates Officer**

Location : Lewisham

Start Time 09:00 AM

End Time 05:00 PM

Hours Per Week 35.00

**PAYE Rate**:
**£23.07 ph (Basic Rate £20.59 + 12.07% holiday pay) + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment Agency**

**Summary of Responsibilities and Personal Duties:
1 Effectively manage your responsibilities according to legislative requirements, the division's Service Plan, policy guidelines, financial procedures, recovery timetables, and your manager's instructions. Respond promptly and efficiently to all inquiries received through various channels such as letters, phone calls, in-person interactions, and electronic communications.

2 Ensure effective collection of revenue by taking necessary actions, while adhering to internal and external fraud prevention and detection measures.

3 Complete all work within the stipulated timeframes and in compliance with legislation. Address complex and challenging queries, including complaints, through various communication channels, providing timely and appropriate responses, and suggesting remedial actions where necessary.

4 Follow the procedures to write off irrecoverable debt in accordance with delegated powers, audit requirements, and internal guidelines.

5 Comply with procedures to maintain accurate records, meet audit requirements, and achieve or exceed internal and external accreditations. Undertake proactive work and participate in outreach initiatives to improve collection.

6 Establish effective liaison with external bodies and partners to facilitate revenue collection. Collaborate with and provide instructions to enforcement agents and other relevant parties, such as solicitors or process servers, to ensure effective revenue collection. Report on their performance to your manager.#

7 Prepare cases for various court proceedings, including the Magistrates Court, County Court, and other courts, as directed. Represent the Council in court to obtain Liability Orders and defend them when necessary. Handle all aspects of Insolvency cases where the Council is not the petitioning creditor, and ensure that information is passed to the Official Receiver or Trustee as required. Keep accurate records of all insolvency cases.

9 Adhere to the General Data Protection Regulation and take responsibility for personal and professional development. Act as a mentor or coach to staff, providing guidance and advice when needed.

10 Support the manager in designing and implementing training as required.

11 Provide information for team reporting, management, and quality of throughput as needed. Conduct quality checks to ensure the accuracy of processing when directed.

Knowledge High level knowledge of Business Rates legislation High level knowledge of issues relating to debt recovery and enforcement High level knowledge of Court proceedings for the recovery of unpaid revenue Skills Excellent communication skills including the ability to liaise with external bodies and represent the council at court Excellent debt negotiation skills Excellent administrative and organisational skills Computer skills to update the council’s records accurately Experience Experience includes monitoring targets and performance, gathering information, and analysing statistical data to be included in management reports. This involves working in a debt collection, benefit recovery, or a similar environment. The role also entails handling customer inquiries via letters, phone calls, or in-person interactions. Additionally, the job requires working accurately under pressure within tight deadlines, dealing with challenging customers, conducting hearings on behalf of the council, and preparing statistical information, interpreting legislation, producing reports, and responding to complaints.

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