Complaints & Correspondence Officer

2 weeks ago

Lewisham, United Kingdom Neway International Ltd Full time

Neway is looking for a Complaints & Correspondence Officer to join our client based with Lewisham Council.

This role is starting on the 4th of March, working 35 hours a week, initially for a 6 month contract. Must be able to work form the office at least 2 days per week.

Pay Rate is £19.05 p/h PAYE

Main Purpose of the job:

- To produce information pertaining to the services offered by Housing Services
- To deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the whole of Group
- To provide management and monitoring of the processing of complaints and official correspondence to Housing Services
- To effectively liaise with Corporate Complaints in ensuring all corporate targets are met
- To lead and manage specific Housing Projects
- To provide accurate and timely reporting information in respect of complaints and enquiries performance
- To support the continuous improvement of Housing Services via the implementation of projects and the effective management of complaints, enquiries and correspondence
- To produce draft responses for complaints and FOIs received against Housing Services.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: £19.05 per hour

Expected hours: 35 per week

Work Location: In person

Reference ID: 1199835
Expected start date: 04/03/2024

  • Council Tax

    Found in: beBee S GB - 1 week ago

    Lewisham, United Kingdom Belmont Recruitment Full time

    Good Afternoon, I am currently representing Lewisham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Council Tax Officer/Revenues & Benefits Officer this role will...

  • Business Rates Officer

    2 days ago

    Lewisham, United Kingdom LTHT Staff Bank Full time

    My client are looking for an experienced debt collector to assist with maximising their collection before year end. **Main Purpose of the job**: Responsible for the efficient and effective administration, collection and recovery of Business Rates owing to the Council in accordance with financial procedures and statutory regulations.To prepare cases and...

  • Business Support Officer

    1 week ago

    Lewisham, United Kingdom Reed Business Support Full time

    **My client, a southeast London local authority, seek an experienced Support and Engagement Officer for their Strategic Waste and Environment team.** **Summary of Responsibilities and Personal Duties**: - To provide efficient and organised support which is responsive to the needs of the department as identified by the Strategic Waste & Environment Manager,...

  • Housing Repairs Officer

    3 days ago

    Lewisham, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Temporary- Location: - Lewisham- Industry: - Maintenance & Services- Salary: - £16 - £18 per hour- Start Date: - ASAP- Duration: - On-going- REF: - SRN- SLS08_1678123441- Contact Name: - Sophie Rowley- Job Published: - about 4 hours ago**REPAIRS CALL HANDLER/PLANNER REQUIRED** **South London Based to join a growing team within a Large...

  • Administrative Assistant

    6 days ago

    Lewisham, United Kingdom Eclipse Property Services (Southern) Ltd Full time

    Senior Administration Officer to provide administrative support to the highways and transport team, including: Minute taking Undertake general and extensive administrative tasks Complaint handling Supporting the team and other departments if needed Monitoring shared mailboxes when required Provide project support Raise PO's Support the maintenance of...

  • Administrative Assistant

    1 week ago

    Lewisham, United Kingdom REAN LONDON LTD Full time

    Senior Administration Officer to provide administrative support to the highways and transport team, including: Minute taking Undertake general and extensive administrative tasks Complaint handling Supporting the team and other departments if needed Monitoring shared mailboxes when required Provide project support Raise PO's Support the maintenance of...

  • Executive Support Manager

    14 hours ago

    Lewisham, Greater London, United Kingdom CRA GROUP LIMITED Full time

    3-4 months contract with a Southeast London based Local Authority Job Summary: · Provide efficient, modern and appropriate administrative support to the Council’s Senio Leadership Team, through direct support to an Executive Director and through line management of two Executive Support Officers. · Act as trusted a partner and adviser to an Executive...