Resort Information Assistant- Customer Services

2 weeks ago

Bournemouth, United Kingdom BCP Council Full time

Job Introduction
**Role Purpose**

Support the management and promotion of Smugglers Cove Adventure Golf, the Bournemouth Tourist Information Centre and giftshop. Support the running of the Resort Information back of house service by responding to telephone and web-based enquiries.

**Main Responsibilities**

Deliver high standards of customer service at our attraction Smugglers Cove Adventure Golf, Bournemouth Tourist Information Centre and back of house.

Assist customers with enquiries as required, using detailed knowledge of the seafront, conurbation, attractions, venues, and events as well as other tourism offers.

Drive business growth through the development of new commercial activities and improve the visitor experience. Increase visitor numbers, maximise income generation and customer satisfaction.

Build positive relationships with stakeholders, partners, service providers and customers, ensuring customer satisfaction and customer care. Follow up and develop sales leads and respond swiftly to customer enquiries, reports and complaints.

Deliver exceptional customer service at our leisure attraction Smugglers Cove Adventure Golf, Bournemouth Tourist Information Centre, with the aim of driving income.

Monitor and replenish stock at all outlets with a focus on meeting sales targets.

Manage and resolve complaints and conflicts in line with set procedures.

Support the quality and delivery of marketing and promotional material, interpretation on web & social media.

Assist the beach hut team in the administration of the beach huts.

Support the Seafront Operations team and other council departments to ensure all council objectives, practices and policies are adhered to.

Act as keyholder and ensure security of the Resort Information sites and associated areas by following correct procedures.

Supervise and develop casual staff across a 7-day rota to meet the needs of the service, consulting with other colleagues, as necessary.

The BCP Council’s Resort Information team is looking for two highly motivated individuals to become part of our award winning team, working on Bournemouth's award-winning seafront with its reputation for delivering excellent customer service.

Across three adjacent sites - the Bournemouth Tourist Information Centre, Smugglers Cove Adventure Golf and the Seafront Office, you will be part of something different, working in a unique visitor role. Whether face to face or over the phone, you will be working with residents and visitors in a busy, dynamic year-round role where no two days are the same.

To be successful in the role you must have strong communication skills, the ability to remain calm under pressure and be flexible with the varied demands of the role. You are resourceful, resilient, organised and have great attention to detail.

Our residents and visitors know we are passionate about delivering high standards, so if this is second nature to you and you have a desire for helping to create memories that keep visitors returning, we would love to hear from you.

**Previous applicants need not re-apply.**

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.

  • Resort Information Assistant- Customer Services

    2 weeks ago

    Bournemouth, United Kingdom BCP Council Full time

    Job Introduction **Role Purpose** Support the management and promotion of Smugglers Cove Adventure Golf, the Bournemouth Tourist Information Centre and their giftshops as well as the running of the Resort Information back of house service by responding to telephone and web-based enquiries. All sites are located on Bournemouth Seafront, right next to each...

  • Resort Information Assistant- Customer Services

    6 days ago

    Bournemouth, United Kingdom BCP Council Full time

    Job Introduction **Role Purpose** Support the management and promotion of Smugglers Cove Adventure Golf, the Bournemouth Tourist Information Centre and giftshop and the running of the Resort Information back of house service by responding to telephone and web-based enquiries. All sites are located on Bournemouth Seafront, right next to each other. **Main...

  • Resort Information Assistant- Customer Services

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom BCP Council Full time

    Job IntroductionRole PurposeSupport the management and promotion of Smugglers Cove Adventure Golf, the Bournemouth Tourist Information Centre and giftshop. Support the running of the Resort Information back of house service by responding to telephone and web-based enquiries.Main ResponsibilitiesDeliver high standards of customer service at our attraction...

  • Resort Information Assistant- Customer Services

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom BCP Council Full time

    Job IntroductionRole PurposeSupport the management and promotion of Smugglers Cove Adventure Golf, the Bournemouth Tourist Information Centre and their giftshops as well as the running of the Resort Information back of house service by responding to telephone and web-based enquiries. All sites are located on Bournemouth Seafront, right next to each...

  • Resort Information Assistant- Customer Services

    6 days ago

    Bournemouth, United Kingdom BCP Council Full time

    Job Introduction **Role Purpose** The post holder will be the first point of contact for the public at Smugglers Cove Adventure Golf and Bournemouth Tourist Information Centre, sites located next to each other. Respond to all face to face enquiries in a polite and effective manner ensuring excellent customer service at every interaction. The BCP...

  • Resort Information Assistant- Customer Services

    1 week ago

    Bournemouth, United Kingdom BCP Council Full time

    Job Introduction **Role Purpose** The post holder will be the first point of contact for the public at Smugglers Cove Adventure Golf and Bournemouth Tourist Information Centre, sites located next to each other. Respond to all face to face and telephone enquiries in a polite and effective manner ensuring excellent customer service at every interaction. The...

  • Resort Information Assistant- Customer Services

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom BCP Council Full time

    Job IntroductionRole PurposeThe post holder will be the first point of contact for the public at Smugglers Cove Adventure Golf and Bournemouth Tourist Information Centre, sites located next to each other. Respond to all face to face enquiries in a polite and effective manner ensuring excellent customer service at every interaction.The BCP Council's Resort...

  • Resort Information Assistants

    2 weeks ago

    Bournemouth, United Kingdom BCP Council Full time

    **Resort Information Assistant (Customer services)** The BCP Council’s Resort Information team is looking for two highly motivated individuals to become part of the team, working on Bournemouth's award-winning seafront with its reputation for delivering excellent customer service. Across three adjacent sites - the Bournemouth Tourist Information Centre,...

  • Smugglers Cove Adventure Golf, Resort Information

    2 months ago

    Bournemouth, United Kingdom BCP Council Full time

    **Smugglers Cove Adventure Golf, Resort Information Assistant** - Casual If you are passionate about the local environment, the community benefits it provides and the people it serves, then an exciting opportunity exists for you within BCP Council Seafront Operations. We are looking for enthusiastic, self-motivated and experienced people to join our Resort...

  • Customer Services Assistant

    2 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Assistant Customer Services Assistant Bournemouth Hospital | Sales and Marketing Assistant | Permanent contract | Full time Up to £23,000 per annum, dependent on experience 37.4 hours per week Do you have a passion for customer service? Are you a confident and customer-focused administrator, who strives to deliver best...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, United Kingdom Total Staff Services Full time

    Job descriptionTotal Staff Services currently have a full time position available working as part of the customer service team based in Bournemouth City Centre. You will be working in Student Accommodation buildings in the city helping on the desk with day to day student support.Your role will be based in the heart of the customer service team where you will...

  • Customer Service Advisor

    2 weeks ago

    Bournemouth, United Kingdom Total Staff Services Full time

    Job descriptionTotal Staff Services currently have a full time position available working as part of the customer service team based in Bournemouth City Centre. You will be working in Student Accommodation buildings in the city helping on the desk with day to day student support.Your role will be based in the heart of the customer service team where you will...

  • Customer Services Assistant

    2 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Assistant **Customer Services Assistant** Bournemouth Hospital | Sales and Business Development | Permanent | Full Time £23,419.50 per annum 37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we’ll support you...

  • Customer Services Assistant

    6 days ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Customer Services AssistantBournemouth Hospital | Sales and Business Development | Permanent | Full Time£23,419 .50 per annum37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we'll support you to be your best.The OpportunityDo you have a passion...

  • Customer Services Assistant

    2 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Customer Services AssistantBournemouth Hospital | Sales and Business Development | Permanent | Full Time£23,419 .50 per annum37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we'll support you to be your best.The OpportunityDo you have a passion...

  • Customer Services Assistant

    3 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Customer Services AssistantBournemouth Hospital | Sales and Business Development | Permanent | Full Time£23,419 .50 per annum37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we'll support you to be your best.The OpportunityDo you have a passion...

  • Customer Services Assistant

    3 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Customer Services AssistantBournemouth Hospital | Sales and Business Development | Permanent | Full Time£23,419 .50 per annum37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we'll support you to be your best.The OpportunityDo you have a passion...

  • Customer Services Assistant

    2 weeks ago

    Bournemouth, United Kingdom Nuffield Health Full time

    Customer Services Assistant Bournemouth Hospital | Sales and Business Development | Permanent | Full Time £23,419 .50 per annum 37.5 hours per week Our Customer Services Department currently has an internal opportunity for aCustomer Services Assistant. Continue your journey with us whilst we’ll support you to be your best. The Opportunity Do...

  • Customer Service Advisor

    3 weeks ago

    Bournemouth, United Kingdom Pennon Water Services Full time

    **Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are...

  • Customer Service Advisor

    6 days ago

    Bournemouth, United Kingdom Pennon Water Services Full time

    **Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are...