Memorial Consultant/administrator

3 weeks ago

Grantham, United Kingdom Crematoria & Memorial Group Full time

**Memorial Consultant/ Administrator**

Full-time/12-Month FTC

Grantham Crematorium / Lincolnshire

£21,725.44 per annum + Company Benefits

38.33 hours per week, Monday - Friday (09:00 am - 17:00 pm)

Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

**Grantham Crematorium was built in 1966 and was dedicated by the Lord Bishop of Lincoln, the Right Reverend Kenneth Riches. The crematorium was refurbished in 1997 and additional seating was created in the chapel, which can accommodate larger funerals.**

Grantham Crematorium is looking for a compassionate, dedicated individual to join our team as a Memorial Consultant/ Administrator. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated and supportive management team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

**What Will I Be Doing as a Memorial Consultant/ Administrator?**

As a Memorial Consultant/ Administrator, you will ensure that all memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism. You will be at the core of our business and the service we deliver within the community.

Other duties will include:

- Answer the telephone, dealing with memorial and Funeral Director’s enquiries
- Meet with clients to discuss their memorial requirements always ensuring that the client is well advised, informed of all options and accurately advised of costs
- If required, accompany the client to visit the completed memorials on-site.
- Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations
- Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders
- Establish and maintain good relationships with the Clergy plus Cemetery and Crematorium staff

**What Do I Need?**
- A passion for customer service.
- Proactive approach and willingness to communicate effectively with a range of people, both in-person and remotely
- Ability to successfully multitask and meet multiple deadlines.
- Excellent attention to detail is essential.
- Experience using Microsoft packages (Outlook, Word, and Excel)
- Presentable at all times, acting with professional conduct and showing empathy.
- Attention to Detail **( Essential)**

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**_Dignity Funerals Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need._**

**What are the next steps?**

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**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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