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Travel Consultant

4 months ago

Grantham, United Kingdom Lincolnshire Co-op Full time

**About the role**:
The role that our Travel teams play in supporting our local communities is an exciting one From long haul trips of a lifetime, to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.

As one of our Travel Consultants you will be working within a sociable but fast paced and sales focused environment, where no two days are the same. Working closely as part of your motivated and friendly team, your main role will be to establish the travel needs of your customers and deliver the right products, packages, and destination to make their vision a reality. Your duties will include:

- Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
- Managing customers' holiday administration, including the collection, and processing of payments
- Helping to drive business through social media and organising events, to help build and maintain relationships with your customers
- To maintain relevant computer-based and paper records, financial records, order merchandise and prepare reports, along with any other administrative duties as may be required in the role
- General office duties and assisting with the day-to-day operation of the branch.

**About You**:
Whether you have previous experience as a Travel Consultant or have a background in customer service and a genuine passion for travel, we want to hear from you We’re looking for a real people person, someone who can offer exceptional customer service so our customers will want to keep coming back to you when they book their next holiday. You’ll also need to:

- Be enthusiastic and have a confident, positive, and vibrant approach to your work
- Be sales focused, selling effectively with the desire to meet and exceed targets
- Have excellent communication skills and able to work efficiently as part of a diverse team
- Have a keen eye for detail to accurately record information whilst maintaining confidentiality

**Benefits**

This is a great opportunity to develop your Travel career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:

- Up to 30 days annual leave (pro-rata) including bank holidays
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Twice yearly discretionary colleague bonuses to reward you for your hard work
- Free tea and coffee provisions for all colleagues during rest breaks at work
- Wellbeing initiatives and community engagement opportunities
- Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues.

**About Us**:
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more Find out more about us, our purpose and wonderful colleagues here.