Customer Support Advisor

7 months ago

Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**Customer Support Advisor - FTC 12 months**

**Human Resources Operations - Customer Support**

**Swindon, Newport, or Billingham - flexible working options**

**Band B: £22,011**

Do you have a passion for Customer Service?

Do you enjoy speaking to customers to resolve their queries?

If so, we would like to hear from you.

What is a Customer Support Advisor at UKSBS?

Our Customer Service Advisors are at the centre of what we do and heart of the business. The team are the first point of contact for our customers and clients when they can’t find answers themselves. They rely on us to give them support when needed to resolve their queries right first time.

Here at UKSBS we are proud to deliver high quality corporate services where we provide human resources, payroll, finance, IT and procurement services as well as expertise to our public sector partners.

Our staff are very important to us and we always try to go the extra mile to look after them. We can offer flexible and family friendly working arrangements, great benefits including generous annual leave, supportive and inclusive work environments, and opportunities to learn and grow your career with us. At some offices there is also free on-site parking and a subsidised canteen.

Our friendly Customer Support teams are energetic and have a passion for great customer service and are often the first point of contact our customers have with our organisation. You will have the opportunity to work alongside some great colleagues who will be doing similar customer service roles to you.

We are busy every day answering a variety of calls which could be anything from an enquiry about holiday entitlement to a question about pay and everything in between Don’t worry though, you won’t be expected to solve all the queries on your own we will be there to help and support you.

We work a mixture of part time and full-time hours across a 37-hour week. The phone lines are open from 8:30 - 5:00 so we operate shifts with start times between 8:30 - 9:00 am and finishing at either 4:30 or 5:00pm. We have one vacancy available, offering full time or part time hours on a 12-month fixed term basis.

You can even choose which office you prefer to work from - Swindon, Newport, or Billingham. Some of our sites have access to an on-site nursery and a subsidised canteen. We also have free on-site parking, cycle to work schemes and have a bus stop right outside the reception area at our Swindon office.

It doesn’t matter if you don’t have previous experience but what is important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

What we’re looking for:

- We are looking for enthusiastic people who have an ability to actively listen, empathise and work with customers to find solutions
- Having great customer skills means being passionate about interacting with people and enjoying what you do every day
- Work can be varied as operations covers HR, Finance and Procurement so having an ability to learn at pace and absorb new information is critical
- Sometimes calls can be complex so you need to be resilient, curious and have a ‘can do’ attitude
- You’ll also need to be an excellent communicator and work with colleagues across the business
- Good computer literacy is essential as we use multiple systems which you will be using while talking to our customers
- Maths and English GCSE’s grades A-C (or equivalent qualifications) or proven work experience

Being part of Customer Support Services means you’ll be joining a supportive, friendly and engaged bunch who work together to deliver great customer services.

It doesn’t matter if you don’t have previous experience in a similar environment but what is important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

For more information on the role and our benefits click here

We look forward to hearing from you

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

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