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Guest Experience Executive

4 months ago

Harrogate, United Kingdom DoubleTree by Hilton Harrogate Majestic Full time

**Job Ref**:CG8862

**Branch**:DoubleTree by Hilton Harrogate Majestic

**Location**:DoubleTree by Hilton Harrogate Majestic

**Salary/Benefits**:Great Salary + Cairn Staff Rate + Other Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Mixed of shifts from 8.30 till 17.00 or 10.00-18.30- 1200 till 20.30

**Hours per week**:40

**Posted date**:17/03/2023

**Closing date**:02/04/2023

**Working with us provides great benefits, including**:

- **Access your pay as you earn it** through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- **Discounted Hotel Stays** across our UK sites, and if you work for a branded venue, around the World
- **50% off Food Beverage** at all our Hotels FB Venues
- **Spa Discounts **at our venues with a Spa
- **Retail, Cinema Leisure Discounts**:

- **Development Opportunities** via our ‘Grow with us’ initiative, including **Apprenticeship opportunities, **our **Development Programmes, **and more
- Monthly **‘Star of the Month’ Awards**:

- **Long-service Awards,** that start after 1 year of service
- **‘Recommend a Friend’ Incentive** - Be rewarded for referring someone you know
- Access to a confidential **‘Employee Assistance Programme (EAP)’** available 24/7, 365 days per year.
- **Pension Scheme**:

- Other **incentive programmes** that run throughout the year

**About the role**

This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations You'll have a passion for making guests happy, have innovative ideas on how to deliver “wow moments,” and enjoy looking for resolutions to any matters raised.

Reporting to the Front of House Manager, the Guest Experience Executive will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between

You'll be available to assist with guest requests and also highlight key loyalty members VIP's to ensure a seamless experience is had by all.

You'll also be responsible for ensuring that our guest feedback is responded to in a timely manner - in person, by phone and by responding to our online reviews.

Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.

**About you**

Will be motivated to go beyond the guest expectations and have a can do approach to working life - essential for this position
Previous experience within front office, concierge or similar role is desirable as is experience with using OPERA PMS
Previous experience within a branded or a 4 star property is desirable

**_ About us _**
- At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide._

This is a very exciting time to join us following a recent multi-million pound refurbishment restoring the hotel back to its former glory A palatial and stately Victorian property, DoubleTree by Hilton Harrogate Majestic is a Harrogate landmark, set in 8 acres of private gardens in the heart of this elegant spa town. Built at the height of Harrogate’s prosperity in the 19th Century, DoubleTree by Hilton Harrogate Majestic is a grand, opulent base from which to discover the town’s many fine buildings, excellent shops and beautiful parks and gardens, or head out into the magnificent Yorkshire Dales National Park.

**Benefits**

Hilton Honors Team Member Scheme / Staff Rate
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Gym