Reservations Executive

2 weeks ago

Harrogate, United Kingdom Rudding Park Harrogate Full time

**We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?**

**As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way**

**Read on, it just keeps getting better...**

**In return for your hard work and commitment we offer**:

- Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
- Service Charge (Tronc) earn up to an additional £3,000 per year
- Company sick pay for up to 4 weeks
- Annual party, family fun days, award dinners - we love to celebrate
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- **AND MUCH MORE...........**

**About the Role**

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces.

To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.

**Key Responsibilities**
- Ensure all booking details are correctly completed for rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, VIP's, repeat guests and payments
- Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy, roof top spa occupancy
- Demonstrate high quality guest care to exceed service requirements
- Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements
- Daily with correspondence checks, to ensure all arrival details are correct and bookings are guaranteed
- Ensure booking confirmations are issued within the agreed service level agreement
- Ensure the office is always kept clean and tidy
- To attend all meetings and training sessions when requested
- Any other duties as requested by the Destination Experience Manager, Assistant and Team Leaders

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

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