Reservations Executive

**We are searching for outstanding people to join our dynamic and fun team We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success**

**A career in hospitality just got more appealing - Rudding Park Work Perks**

We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour

Saturday and Sunday from 5am - 7pm = extra £2.00 per hour

Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour

We also recognise everyone plays their part to provide amazing service.

**On top of your salary you can** **earn up to £1,000 service charge per quarter (points based criteria for eligibility).**

You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.

**Plus other great benefits**

Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.

If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.

**About the Role**

To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.
- Ensure all booking details are correctly completed for rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates and payments
- Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy
- Demonstrate high quality guest care to exceed service requirements
- Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements
- Assist with correspondence checks, to ensure all arrival details are correct and bookings are guaranteed
- Ensure booking confirmations are issued within the agreed service level agreement
- Ensure the office is always kept clean and tidy
- To attend all meetings and training sessions when requested
- Any other duties as requested by the Destination Experience Manager, Assistant and Team Leaders.

**About You**
- Driven to exceed sales targets
- Resilient, determined and ambitious with a strong desire to succeed
- Passion to take real accountability for your goals
- Care for colleagues and guests alike
- Ability to negotiate and convert enquiries to bookings
- Great guest rapport, and excellent communication skills both written and verbal
- 1-2 years' experience in the hospitality and tourism industry.

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.