Customer Service Executive

4 months ago

West London, United Kingdom Recruitment Avenue Full time

You will look after general fleet and customer administration activity. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation and general data entry within our operating systems.

In the role you will be first point of after sales contact to drivers wishing to discuss their vehicle or hire contract.

Our client is a leading vehicle finance and rental company that offers flexible vehicle solutions to PCO (Private Hire) drivers with a focus on Electric Vehicles (EVs). Their mission is to switch ride-hailing to electric

They are one of the largest players in the sector and work with all the big ride-hailing companies including Uber, Bolt, FREE NOW and Veezu

**Key Responsibilities**:

- Acting as a first point of contact for any customer service queries regarding the customers vehicle or account.
- Providing support and guidance around servicing, licencing, and insurance claims.
- Resolving customer queries or allocating to the responsible team member.
- Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals).
- Managing customer support tickets in our CRM.
- Resolving customer queries or allocating to the responsible team within the business.
- Acting as a first point of escalation for any customer service complaints.
- Management of vehicle licence renewals and any fines or penalties received into the business

**Skills Required**:

- Hard Working
- A friendly personality
- A basic understanding of, and interest in, vehicles
- Strong attention to detail
- Enjoy contributing to the team and growing with our company
- A good communicator, patient, understanding and genuinely enjoys helping customers.
- Good time management and multi-tasking skills.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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