Claims Administrator
3 weeks ago
AX is proud of our corporate journey from our business launch over 20 years’ ago, our mission and service portfolio focussed on ‘Keeping Drivers Driving’.
**A little bit about us.**
Today we are proud to be trusted by many of the UK’s largest dealer groups, fleet companies, and insurers, to deliver software solutions, insurance services, telematics technology and post-accident assistance services to their customers.
We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do.
We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.
With the move to our new corporate HQ at Fort Dunlop in early March, this role will be instrumental in supporting colleague engagement and delivering upon our corporate objectives and company values and ethos.
**Role Purpose**
The role of Claims Administrator, sits as part of our internal Cash Collections team.
Your role will involve delivering administrative support across all Cash Collection teams, and thereby assisting the business in achieving pledge and cash collection objectives.
**What you’ll be doing **
- To establish dispute of non -payment delays, investigating and resolving where able to do so
- To update the BackOffice system with accurate, clear records of discussions, next steps and time frames
- To ensure the BackOffice system is updated in line with all protocols
- To reinforce payment criteria set out by ABI to drive performance
- To achieve objectives and targets set
- Carry out reasonable tasks as requested by your line Manager
**As our Claims Administrator you will bring the following skills, behaviours, and experiences to our team**:
Preferably but not essential demonstrable administration experience within a fast-paced office environment
- Good written communication skills with the proven ability to capture a clear logical summary of situations
- Effective time management skills including organisation of self and workload
- Competent with using (MS Office) MS Word, Excel and Power Point
- The ability to prioritise, recognising importance and urgency and working to tight deadlines
- Detail conscious
- A flexible attitude and approach with the ability to work on own initiative
- Adaptable, tenacious self-starter who is results orientated
- Demonstrate behaviour in line with Company values; Inspired to innovate, Always Respectful, Fully Accountable, Delivering Delight.
Along with a highly competitive salary, you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.
- Are you concerned you don’t have all the requirements we would like?_- AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work._
- Even if you think your skills and any experience doesn’t perfectly align, your values and core behaviours may._
- Take a further look.you may be the perfect person for us - and us for you_
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