Temporary Customer Services Representative

1 month ago


Birmingham, United Kingdom Manpower Group (UK) Full time

Manpower are looking for an experienced Customer Service Administrator to work in Logistics for our national client based in Tyseley, Birmingham.
Monday - Friday
£Temporary on going work MUST HAVE SAP EXPERIENCE
Primary responsibility will be the entry and processing of data with the Clients SAP system
Claim handling and reporting via Client's SAP system
Undertake investigations of claims between both customer systems and own systems for discrepancies, shortages and damages of both outbound customer deliveries, inbound supplier receipts and on site stock issues
Work alongside the site operations and inventory teams to undertake these claim investigations
Identify and monitor claim handling trends
Monitor, investigation and rectification of any EDI orders failure, primary via SAP or escalate to SAP help-desk where required if not resolved
Provide timely updated to the Clients via SAP system, or via email, teams and telephone
Act as the primary contact with the Clients Customer Service and Logistics Teams
Creation of inbound orders from UK Suppliers on SAP
General data entry and spreadsheet administration and site team support as required
Responding to emails and telephone enquiries
Experienced in using SAP or equivalent systems such as order management or global freight systems
Experienced in data entry
Excellent knowledge of MS Office features especially Excel



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