Customer Service Executive

3 days ago


Marlow, United Kingdom Bucks and Berks Recruitment Full time

An exciting opportunity has arisen to join our client, a leading organisation, in Marlow. The Customer Service Executive will liaise with customers to provide and process information in response to enquiries, concerns and requests about products and services.

Fantastic benefits, lovely working hours - 9am - 5pm Mon to Fri, plus 25 days holiday and private medical.

We are looking for someone confident, customer focused and enthusiastic. Must have order processing experience. SAP an advantage.

Duties include
- Deal directly with customers enquiries
- Manage and process all customer orders
- Handle and respond efficiently to all general and order specific customer enquiries
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service enquiries
- Maintain customer databases, pricing and delivery information generating work flows
- Log details of enquiries, comments and complaints and details of actions taken
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support
- Prepare and distribute customer activity reports

Skills/Experience
- Excellent customer service skills
- Strong time management skills and goal orientated focus
- Clear communication skills both verbal and written
- Good analytical and listening skills
- Problem solving, attention to detail and accuracy
- Adaptability and willingness
- SAP
- Sales order processing experience

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for apermanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).



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