Customer Service Executive
5 months ago
Our client is looking for a Customer Service Agent to work in their lovely office.
**Description**
- Address customer concerns with empathy and professionalism, striving to resolve issues on the first contact.
- Provide product information and assistance to ensure customers make informed decisions.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Identify opportunities for improvement in our products and services based on customer feedback.
**Requirements**:
- Proven experience in a customer service role, preferably in a B2C environment.
- Excellent communication skills, both written and verbal.
- Empathetic and patient with the ability to handle challenging situations with tact and diplomacy.
- Strong problem-solving skills, able to think on your feet and adapt to various customer needs.
- Detail-oriented and organized, ensuring accuracy in order processing and customer information.
- Familiarity with CRM systems and basic computer proficiency.
- Availability to work flexible hours, including evenings and weekends as required
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Casual dress
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Flexitime
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: 646443
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