Sales & Retention Agent Immediate Start
2 weeks ago
Are you a self-motivated individual, who thrives on sales and customer satisfaction? Can you will work well within a team environment as well as be able to manage your own pipeline of opportunities? Are you looking for a change in your working career?
My client is looking for a Sales & Retention Agent to be based in Runcorn, who is confident with inbound and outbound calls. You will be responsible for bringing in new business and renewing existing client policies, whilst also dealing with customer enquiriesregarding quotes they have received.
Benefits of the role include
- Competive Salary starting at £21,000 + opportunity to earn a quarterly bonus
Hours: 08:45 - 17:30 (plus one in every four consecutive Saturdays, 08:45 - 14:00)
Free Parking
Canteen on site
BUPA healthcare after completing your first 12 months
Company Pension scheme
Key Responsibilities:
Contact potential clients using warm leads and referrals
Gather information from clients to assess their risk profile and offer the correct solution
Building client relationships to retain clients at renewal stage
Fulfil company, regulatory and policy obligations in a proper manner
Key Performance Indicators:
Quote volume and conversion target
Renewal target
Call handling and efficiency standards, e.g. After Call Work time and call length
Compliance adherence standards
Adherence to laid down company procedures
- at least 6 months within a call centre or office based role
Retail/Customer Service experience would be desirable
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