Hotel Reception Supervisor
6 months ago
We are seeking a friendly and professional Reception Supervisor to join our team at our beautiful riverside hotel in Marlow. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming experience for our guests and clients. Someone with a positive attitude and outgoing personality, problem solving skills, and being able to remain calm during difficult situations.
You will support the Front Office Manager with training and development of the team, ensuring the financial procedures are adhered to and maintained, overseeing that health & safety and brand standards are followed at all times, any other requests as mentioned by your manager.
To excel in this role, you should possess the following skills:
- Excellent phone etiquette and communication skills
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Proficiency in using office equipment such as computers, printers, and fax machines
- Strong organizational skills with attention to detail
- Ability to maintain confidentiality and handle sensitive information with professionalism
You would need to be flexible with early & late shifts, and weekends. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
**Salary**: £11.00-£11.50 per hour
**Benefits**:
- Employee discount
- Free parking
Schedule:
- Weekend availability
Work Location: In person
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