Hdr Case Handler
5 months ago
**Job Role: HDR Case Handler**
**Employment Type: Full Time Permanent**
**Location: Liverpool**
**The Company**:
As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair and will continue to provide reporting services the only way we know how - the MLA way
**The Role**:
**Key tasks and responsibilities**:
- Liaise with solicitors, clients and experts in a professional manner
- Input computerised data with speed and accuracy
- Meet productivity targets
- Liaising with Clients and Surveyors to arrange suitably convenient inspections
- Quality Checking HDR reports to strict criteria
- Assist in process improvement and implementation of new processes
- Work cohesively as part of a team
- Keep up to date diaries and tasks
- Be consistent
- Maintain confidentiality
- Carry out any other reasonable duties as directed by management
**Personal Specification**:
- You must be customer focused, with great listening skills and pro-active about taking ownership of customers queries.
- Computer literate including knowledge of Microsoft Word and Excel, with previous experience of working on Proclaim preferred
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to work calmly under pressure
- You will be able to project a polite and professional attitude
- A keenness to learn and develop
- You will be an enthusiastic team player
**Package**:
- Salary starting at £21,500, depending on experience
- 37.5 hours per week, Monday to Friday
- Work from home on Mondays and Thursdays after probation period
- Company Stakeholder Pension
- 20 days annual leave plus Bank Holidays, increasing with length of service up to 25 days
- Twice yearly company parties (Summer and Christmas) plus regular office events and charity days
- Christmas bonus
**Job Types**: Full-time, Permanent
**Salary**: From £21,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (preferred)
Work Location: Hybrid remote in LIVERPOOL
Reference ID: OpsAdmin22
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