Case Handler
6 months ago
**Case Handler - Regulatory Complaints (Graduate)**
**Salary £21,000 - £25,000 - plus achievable performance-based bonus from £525 - £1,250 per month**
Calling all graduates...
Have you recently graduated from university or are this summer?Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s liver birds and waterfront, where there is a culture of genuine care and dedication for our clients and colleagues.If so, this could be the role for you.
CEL Solicitors, having secured multimillion funding, is on a huge growth trajectory with a plan to be the UK’s number one consumer law firm that is renowned, nationally, for legal services and financial complaints.
At CEL, we blend the professionalism of a corporate firm with the warmth of a family business
We offer an unparalleled opportunity to join our unique business**.** We are different, but in a good way
Fancy a game of pool or darts during your lunch break? On Fridays, we wrap up at 3:30pm and head to our bar for a drink of your choice before joining in the excitement at our amphitheatre, where we host guest speakers or occasional talent shows Plus, hitting our targets might just earn you a holiday getaway Explore our vibrant offices and the exciting activities we enjoy **here**.**
**Compensation & Benefits**:
Gratitude is one of our core values. To show appreciation for our team, we offer:
**Benefits**:
Private Health Care
Enhanced Sickness Entitlement
Enhanced Maternity / Paternity Leave
Death in Service from day one of employment
Bike 2 Work
Company Bar
Paid Exam Leave
Paid Company Parties
Birthday Day Off
25 Days Annual Leave + Bank Holidays ️
Christmas Closure (on top of your annual leave allowance)
Early Finish Fridays
Work from Home days
**Now, let’s get into the role**
**Graduate Case Handler at CEL**
**Position Overview**:
To obtain the successful recovery of compensation for our clients who have fallen victim to APP fraud or who have another valid regulatory complaint, meeting all relevant individual KPIs whilst ensuring effective personal leadership.
The Case Handler plays a pivotal role within CEL by embodying and advancing our core values.
**About you**:
- Ability to work to tight deadlines and service level agreements
- Client centric who can put themselves in the client’s shoes, ensuring the propriate resolution is delivered
- Passionate for delivering outstanding levels of client satisfaction
- Ability to achieve targets including telephony targets and complaints closure
- Strong verbal and written communication abilities
- Objection handling skills and confident in delivering difficult outcomes with ease
- Exceptional written and verbal communication skills
- Capacity to process information and tasks with precision and speed
- Proficient in explaining, recommending, and persuading effectively
- Competence in utilising Customer Relationship Management systems
**Key Accountabilities**
**Responsibilities**:
- Conduct a full root cause analysis review, with clients to obtain sufficient evidence to support the claim management process
- Investigate potentially fraudulent companies and individuals, including scammers
- Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities
- Investigate vulnerabilities in financial systems and assess their impact on victims of scams
- Produce a letter of claim on behalf of clients and liaising with Financial teams
- Evaluate and assess whether any industry codes or protocols have been violated in connection with fraudulent activities
- Achieve team and individual targets including productivity and quality
- Handle complaints filed with the Financial Ombudsman
- Adhere to service level agreements both internal and external Deliver outstanding levels of client satisfaction
**To all Recruitment Agencies**:
At CEL Solicitors, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or CEL Solicitors employees. Be aware that CEL Solicitors will not assume any responsibility for fees incurred due to unsolicited resumes.
-
Personal Injury Case Handler
7 months ago
Liverpool, United Kingdom Roberts Webb Recruitment Full timeAre you passionate about advocating and assisting those who have suffered personal injury? Do you thrive in a dynamic legal environment where your skills make a difference? We are recruiting on behalf of a reputable legal firm based in Liverpool, who are seeking a dedicated case handler to handle both litigated and non-litigated personal injury...
-
Case Handler
7 months ago
Liverpool, United Kingdom CEL Solicitors Full time**Case Handler - Regulatory Complaints** **Salary £21,000 - £25,000+ (based on experience) - plus achievable performance-based bonus from £525 - £1,250 per month** Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s liver birds and waterfront, where there is a...
-
Case Handler
7 months ago
Liverpool, United Kingdom CEL Solicitors Full time**Job role: Case Handler** **Location: Liverpool City Centre** **Job Type: Permanent Full time** **Basic Salary: £21,000 - £25,000 - **plus achievable performance-based bonus from £525 - £1,250 per month** **About us**: CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth...
-
Case Handler
3 hours ago
Liverpool, United Kingdom High Street Solicitors Full timeNovo Insurance are currently looking for a Claims Handler to join the team in Liverpool. Novo was formed in 2014 to break the ‘one size fits all’ approach to UK insurance industry. We provide a high-performing ‘Concierge’ service, specifically focussed on the Electric Vehicle, High Net Worth and Prestige Vehicle sectors. **The Role**: Claims...
-
Insurance Litigation Case Handler
2 weeks ago
Liverpool, Liverpool, United Kingdom Acorn Group Full timeWe are looking for a skilled Insurance Litigation Case Handler to join our team in Liverpool.About the RoleYou will be working closely with our Recoveries Lead, managing a portfolio of litigated cases and ensuring efficient case progression.Key Responsibilities:Conducting prompt and thorough indemnity, liability, recoverability, and fraud investigations on...
-
Case Handler Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Acorninsure Full timeWe are seeking a highly motivated and professional individual with effective communication skills to join our successful Recoveries Team as a Litigation Handler. Reporting to the Recoveries Lead, you will be responsible for proactively managing a portfolio of cases suitable for recovery by litigation through to settlement.Role OverviewYou will handle a...
-
Conveyancing Case Handler Position
2 weeks ago
East Liverpool, Ohio, United Kingdom NUlinQ LTD Full timeJob Title: Conveyancing Case HandlerLocation: LiverpoolAbout the RoleWe are seeking experienced conveyancers to fill this position, which involves handling conveyancing cases with attention to detail and efficiency. The base salary for this role ranges from £25,000 to £30,000, depending on experience.This position requires working closely with clients to...
-
Hdr Case Handler
7 months ago
Liverpool, United Kingdom Medical Legal Appointments Full time**Job Role: HDR Case Handler** **Employment Type: Full Time Permanent** **Location: Liverpool** **The Company**: As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency and value for money across RTA, Industrial...
-
Corporate Account Handler
4 days ago
Liverpool, United Kingdom NJR Recruitment Full time**CORPORATE ACCOUNT HANDLER** **LIVERPOOL, WITH HYBRID-WORKING** **£36,000-£38,000 PLUS BENEFITS** Are you an Account Handler with experience of dealing with corporate level risks, seeking a new opportunity in Liverpool? **THE ROLE**: As Corporate Account Handler, you will be joining a friendly team of brokers to handle a book of business across...
-
Corporate Account Handler
7 months ago
Liverpool, United Kingdom NJR Recruitment Full time**Corporate Account Handler** **Liverpool, with Hybrid-Working (up to 3 days from home per week)** **£30,000-£35,000 Plus Benefits** Are you an Account Handler with experience of dealing with corporate level risks, seeking a new opportunity in Liverpool? **The Role**: As Corporate Account Handler, you will be joining a friendly team of brokers to...
-
Senior Claims Handler
7 months ago
Liverpool, United Kingdom Roberts Webb Recruitment Limited Full timeAre you passionate about advocating and assisting those who have suffered personal injury? Do you thrive in a dynamic legal environment where your skills make a difference? We are recruiting on behalf of a reputable legal firm based in Liverpool, who are seeking a dedicated case handler to handle both litigated and non-litigated personal injury...
-
Litigation Handler
2 months ago
Liverpool, United Kingdom Adaptable Recruitment Careers Full timeAdaptable Recruitment are delighted to be partnering with a growing organisation who are looking for experienced Litigation Handlers to join the organisation on a permanent basis. The role is based in Liverpool and is fully site based during probation, after which hybrid working will be available. This opportunity is ideal for experienced litigation handlers...
-
Motor Claims Handler
6 months ago
Liverpool, United Kingdom MPJ Recruitment Ltd Full time**Motor Claims Handler** **£20,750 - £28,000 DOE** **Monday-Friday 9am - 5pm** **Liverpool/Leeds - Hybrid 1 day in the office** MPJ Recruitment are proud to be working with a multi-award winning, global business who are specialists within the Insurance industry. You will be joining a business where you will be valued and supported as people are at the...
-
Motor Claims Handler
6 months ago
Liverpool, United Kingdom MPJ Recruitment Ltd Full time**Motor Claims Handler** **£20,750 - £28,000 DOE** **Monday-Friday 9am - 5pm** **Liverpool/Leeds - Hybrid 1 day in the office** MPJ Recruitment are proud to be working with a multi-award winning, global business who are specialists within the Insurance industry. You will be joining a business where you will be valued and supported as people are at the...
-
Conveyancing Case Manager
2 weeks ago
Liverpool, Liverpool, United Kingdom NUlinQ LTD Full timeJob OverviewWe are seeking a highly skilled Conveyancing Case Handler to join our client's team in Liverpool. As a key member of the team, you will be responsible for handling conveyancing cases from start to finish.The successful candidate will have excellent knowledge of property law and experience in conveyancing. They will also possess strong...
-
Corporate Case Handler
2 weeks ago
Liverpool, Liverpool, United Kingdom JB Leitch Ltd Full timeCompany Overview:JB Leitch Ltd is an established Legal 500 commercial law firm based in Liverpool, specialising in legal services for the property management sector. Our excellence is recognised nationally, and we act for corporate clients across England and Wales.Job Description:Manage a portfolio of cases to optimise income for corporate clientsHandle...
-
Claims Handler
2 days ago
Liverpool, United Kingdom High Street Solicitors Full timeHigh Street Solicitors are delighted to be recruiting for Claims Handlers to join the First Response team. This is a full time, permanent role based in the heart of Liverpool City Centre. This is a fantastic opportunity for enthusiastic individuals with excellent customer service and administration skills. **Main Duties & Responsibilities**: -...
-
Claims Handler
3 hours ago
Liverpool, United Kingdom Everpool Full timeJob Description: - Claims Handler**Salary**: £20,000 - £30,000 Department: - HDR McDermott Smith Law are expert accident and housing disrepair solicitors and providers of personal injury advice, services and support. Over the years we’ve helped a lot of people across Liverpool & the rest of the country. McDermott Smith Law Ltd are no win no fee...
-
Senior Claims Adjuster
4 weeks ago
Liverpool, Liverpool, United Kingdom Spotlightjobs Full timeJob OverviewAbout the Role:We are seeking an experienced Senior Claims Adjuster to join our team in handling complex cases, providing technical support and guidance to junior colleagues, and maintaining high-quality case management.Main Responsibilities:To manage a caseload of technically challenging claims up to £500,000, including fatalities, mild brain...
-
Claim Handler
6 months ago
Liverpool, United Kingdom Douglas Scott Legal Recruitment Full timeClaims Handler - RTA Liverpool £20,000 - £25,000 (Hybrid) My client is thrilled to present an outstanding career opportunity for a talented Claims Handler (CH2) to join their dynamic team in Liverpool. In this role, you will play a pivotal part in managing a caseload of pre-litigated and Low-Value Litigated Motor Claims for our esteemed Corporate...