Customer Care Online Support

4 weeks ago


Banbury, United Kingdom Cameo Consultancy Full time

**Early shift (office based)**

08:00 - 16:30

**Middle shift (office based)**

10:00 - 18:30

**Late shift (home based)**

12:30 - 21:00

**Weekends**

One weekend in every three **(home based)**

**Key Responsibilities of the Customer Care Online Support Agent**:

- Giving product advice for the product range
- Updating and maintaining the CRM system
- Arranging warranty repairs
- Raising insurance claims, credit notes
- Identifying and resolving any product issues
- Providing customer support vis social media channels
- Sales order processing products
- Supporting in other areas of the business including call centre and the sales team

**Key Skills Required for the Customer Care Online Support Agent**:

- Customer service experience
- MS Office 365
- Social media savvy
- Confident communication skills, both written and verbal
- Proactive and able to take initiative
- Ability to build strong relationships

**What's in it for you**:
This is an opportunity to be part of a huge successful world leader, who value their staff, you will have 25 days holiday plus bank holidays, a generous starting salary plus profit share, annual bonus, study support, sick pay, life assurance and a pension,staff discounts, progression opportunities and more.


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