Customer Support Specialist

5 months ago

Belfast, United Kingdom Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

We are seeking a highly motivated individual to join our team in our Belfast office. As part of our team, you will have the opportunity to work in a dynamic and collaborative environment where you will contribute to our company's growth and success.

**We are currently hiring for work hours between 11am - 11pm, with typical shift patterns between 2 pm and 10 pm to support our North American Customers.**

**Working in our Belfast office, you will receive comprehensive classroom training and have access to tools and support that will help you grow and develop in Lightspeed. After three months, you can take advantage of our hybrid work model, working three days in the office and two days remotely.**

As part of our growing customer support team, you will help our customers with a wide variety of requests. Don't worry, we will provide full training and support as you settle into your new environment. We believe that customer support is more than just providing answers to our customers' questions, so together with the team, you also focus on constantly improving our services.

**To delight our customers we are looking for people who**:

- Have prior experience where you can demonstrate your passion for customer service.
- Have strong written and oral communication skills.
- Can work in a fast-paced environment, with the confidence to ask for help when needed.
- Are computer literate

**Even better if you have, but not necessary**:

- Passion for technology;
- Retail or hospitality experience;
- French or Dutch language skills;
**Top tip**

**Come live the Lightspeed experience**
- Ability to do your job in a friendly and comfortable environment;
- Genuine career opportunities working for a company passionate about colleague development
- Work in a team big enough for growth but lean enough to make a real impact.

** and enjoy a range of benefits that'll keep you happy, healthy**:

- Lightspeed share scheme (we are all owners)
- Company pension program
- Private medical insurance
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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