Care Coordinator

3 months ago

Norwich, United Kingdom Home Instead Full time

**Company Description**
Our aim is to help people in Norwich have the best quality of life possible as they age by living independently in their own homes and remaining engaged in the local community.

We are recruiting for a Care Coordinator to join our friendly team in Norwich. Sector experience is not essential as full training and support will be provided. This is a full time vacancy, Monday to Friday 8am - 4pm and 10am to 6pm on a rota basis.

The role would be ideal for someone who:

- Wants to make a difference in the lives of others
- Enjoys building friendly and professional relationships with clients and colleagues
- Has a logical and methodical approach with good organisation skills
- Is resilient, calm and positive under pressure
- Is confident with IT systems such as Microsoft Office

**The role will include**:

- Prepare effective and efficient schedules for our clients and care professionals
- Ensure schedules are prepared, considering travel time, holidays, training and short notice cancellations
- Be responsive to changes in the schedule and liaise with relevant team members
- Match care professionals with new clients in conjunction with the Client Experience Team and arrange introductions
- Ensure client schedules are matched to their needs, with regular care professionals and times
- Develop excellent relationships with clients and colleagues to deliver outstanding customer service
- Work with the recruitment team to ensure current and future staffing needs are met
- Work with the Client Experience Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
- Add and maintain all client and staff information onto the electronic scheduling system
- Carry out any other duties deemed necessary for the successful operation of the business
- Ensure compliance with legal, regulatory and franchise standards
- Participate in on-call duties
- Carry out any other duties deemed necessary for the successful operation of the business

**Qualifications**
- Motivated by helping others
- Ideally experience of working in a scheduling role within a home care, health or other relevant environment such as logistics but not essential
- Resilient and positive with excellent customer service and communications skills
- Team player with strong interpersonal skills and the ability to build rapport quickly and influence others
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
- Good working knowledge of IT Systems with the ability to learn and adopt new technologies where appropriate
- Logical and methodical with the ability to work on own initiative and meet deadlines
- L3 Qualification in Health and Social Care or willing to study towards this
- Full driving license and reliable means of transport

**Additional Information**
- £23,400 to £25,000 per annum
- 33 days annual leave
- Bonus Scheme
- Pension
- 40p mileage allowance
- Blue Light Discount
- Access to early pay
- Employee Assistance Programme
- Employee Benefit Scheme
- We will provide training and support tailored to your needs to ensure you are confident in your role
- Opportunities to gain recognised qualifications and develop your career
- A great culture and the chance to make a real difference in your life and the lives of others
- Referral payments through Care Friends app

For further information, please call our office on 01603 482116.

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