Facilities Management Helpdesk Coordinator
7 months ago
**Offer ID**:
- 52867**Métier**:
- Support Functions / Admin Support**Contract type**:
- Permanent**Schedule**:
- Full-Time**Country**:
- United Kingdom**EQUANS is looking for a Facilities Management Helpdesk Coordinator to join our team based in Queen Elizabeth Olympic Park, Stratford on a permanent basis. This is a full time role working a shift pattern (48 hours per week) per week. On offer is a salary of £27,000 per annum and benefits package.**
**Please note before applying: This is not an IT based role, this an FM role.**
This is an FM Contract Support role. You need to always be prepared, responsive and willing to meet each challenge directly. You will need to be comfortable with computers and general office tasks and excel at both verbal and written communication.
This is a fast-paced environment, so it is essential you are self-motivated, a problem solver, adaptable, have excellent time management with a willingness to learn and can work on your own or as part of a team. You should be professional, polite, with great attention to detail.
Your keen attention to detail and organisation will be essential in carrying out all processes effectively to ensure KPIs & SLA’s are met. You will play a crucial part in optimising workflows and supporting the successful execution of the contract's administrative elements.
Shift Pattern
4 on, 4 off - example 8am - 8pm (2 days) 8pm - 8am (2 days) then 4 days off.
**What will you deliver?**
- Interpret and log requests, inputting details into an in-house system, provide tracking and regular updates to the status of the request through to work completion status in line with Service Level Agreements (SLAs)
- Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements
- Manage workload - replanning/reassigning - as required in line with demand
- Plan daily workload for engineers and sub-contractors using available systems
- Raise Purchase Requisitions/Orders in line with agreed parameters
- Collate accurate status reports as required
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
- Analysis of job history/running reports to avoid duplication
- Ensure adherence to agreed escalation processes to highlight issues affecting performance or work order completion
- Identify, discuss, document and implement any required and agreed process changes
- Other Ad-hoc administration duties as required.
**What can we offer you?**
On offer is a salary of £27,000 per annum and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.
**Who are we looking for?**
- GCSE’s or equivalent - Grade C in English and Maths
- Understanding of FM business or the willingness to learn
- Good planning and organisation skills and the ability to prioritise own workload efficiently
- Excellent telephone manner
- Excellent admin skills
- Proven ability to use your own initiative
- High level of attention to detail
- The ability to work to changing deadlines
- Working knowledge of MS Office including Excel and Outlook
This role includes Government Level Clearance check therefore ability to pass is essential.
**Who are we?**
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
**What's next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diver
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