Facilities Management Regional Officer

3 days ago

Stratford, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 271423**Salary**:

- £31,982 - £34,372**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Estates
- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- StratfordAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further

What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.

**Job description**:
As the Facilities Management Regional Officer, you will support delivery of an excellent FM service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.

As part of the Workplace Operations Team, you will support oversight of the performance of the Hard and Soft FM providers in the high-profile Government Hub of Stratford Regional centre and the Regions Specialist Site/s in Ipswich.

**Person specification**:
**Here are some of the things you'll be responsible for as our Facilities Management Regional Officer (Stratford)**:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Collaborate with others to integrate customer services at the local level including:

- With Support Services (access control, mail, FF&E, utilities)
- With Project Delivery (projects including Workplace Improvement Programme and office closures)
- With CDIO (IT service delivery)
- With Estates Transformation (testing and commissioning of new facilities)
- Support with customer feedback and Level 2 complaints
- Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
- Support the monitoring of suppliers KPI’s, supervising regular supplier assessment, analysis, and reporting
- Plan, approve and deliver Minor New Works within budget
- Although the role holder has overall responsibility for managing the FM services within the Region, the post holder will often be required to reach across to support the wider team and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks directed by the SO Facilities Management Lead or Head of Estate to support the team.

**Person Specification**

**Essential Criteria**:

- Experience within a facilities management or contract management function
- Demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Demonstration of strong customer relationship management and customer service ethos

**Essential Qualifications**:
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 24 months of take up duty.

**Working Pattern**

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- 1. Property Professional Expertise

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths

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