Specialist Services Administrator

3 months ago

Preston, United Kingdom Pure Utilities Full time

**Job Overview**

The Specialist Services Administrator will administer non-standard service processes, correspond with business customers on complex service matters, and regularly liaise with the market wholesaler.

**Key Duties**
- Resolve complex scenarios with accuracy and attention to detail
- Work with customers to assess their exact requirements
- Facilitate communication between the customer and wholesaler where appropriate
- Remain aware of internal & external process changes and implement required change
- Identify, develop and integrate new specialist service processes
- Work to strict deadlines & SLA’s
- Liaise effectively with other teams and communicate change clearly where required
- Other ad-hoc office and administration tasks, as and when required.

**Key Requirements**
- Outstanding technical ability with close attention to detail to consistently get work right first time
- Great communication skills, both written and verbal
- Ability to think logically, easily identifying issues using a common-sense approach
- Organisational skills, with confidence to self-manage own duties
- Ability to multi-task within a busy environment, with a consistent high level of accuracy
- Willingness to collaborate with other teams and take instruction where necessary
- Excellent IT literacy, with a solid knowledge of core software (Excel, Word, Outlook).

**Desirable Skills/Experience**
- Experience in utilities

**Succeeding in the Role**

A successful Specialist Services Administrator will be interested in developing processes and improving efficiency at every opportunity. The person will have a positive attitude and drive to achieve personal, team & Company targets. They will be an excellent communicator, take satisfaction from resolving complex issues and enjoy learning new aspects of the industry.

**Job Types**: Full-time, Permanent

**Salary**: £23,255.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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