Customer Service Assistant

1 month ago


Port Talbot, United Kingdom Alfaplas Ltd Full time

**Customer Service Assistant**

Alfaplas Ltd is a leading manufacturer and supplier of plain and printed flexible packaging and a member of the Sphere Group, one of Europe’s leading players in the food and waste packaging industry.

Our aim is to be one of the top UK integrated extrusion and flexible packaging manufacturers, focusing on customers high expectations of quality and service whilst continuing our investment, growth and development into environmentally friendly products.

Our Head Office is situated on the Rotherwas Industrial Estate in Hereford, where we employ over 90 members of staff operating four slitters, five printing presses and six extruders. In 2021 we acquired a second site situated on Baglan Energy Park in Port Talbot, where we employ over 50 employees with extrusion and conversion facilities.

**DUTIES & RESPONSIBILITIES**:

- A busy and varied role focused on building and maintaining a high standard of customer service with our customers and ensuring response times and service levels are kept at this standard, with main duties to include;_
- Maintaining accurate and thorough customer service records including project spreadsheets;
- Working closely and liaising with Sales, Production, QC and Transport departments to ensure the best possible standard of service is provided to our customers at all times;
- Participating in daily production meetings regarding progress updates and arranging transportation of goods;
- Monitoring the status of customer orders via planning and regularly updating customers regarding expected delivery;
- Regularly liaising with external suppliers regarding outsourcing of orders to ensure delivery targets are met;
- Organising and archiving paperwork, documents and electronic information relating to customer orders.

**REQUIREMENTS**:

- This role requires a high level of technical competence and the ability to analyse, understand and present data in a professional manner. Experience of working in a high-pressured, customer-focused industry, preferably within manufacturing, is crucial._
- Excellent communication & numerical skills are vital to this role;
- Proven experience using Microsoft Office (including excel);
- Proven ability to plan, organise and prioritise own workload with a good eye for detail;
- A flexible and pro-active approach to learning new skills;
- Enthusiastic and self-motivated individual with strong organisational and planning skills who will be comfortable working in an open-plan office environment.

**JOB DETAILS**
- **Job type**: Full time, permanent
- **Hours**: Monday
- Thursday 9.00am - 5.00pm, Friday 9.00am - 3.00pm (38 hours per week)
- **Location**: Baglan Energy Park, Port Talbot, SA12 7EZ
- **Salary**: Starting rate £19,760 per annum

**BENEFITS**
- On-site secure parking
- Life assurance after 6 months service
- Employee Assistance Programme
- Referral to counselling and wellness support

**Job Types**: Full-time, Permanent

**Salary**: From £19,760.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Port Talbot, SA12: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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